Rainhill UPVC Windows Reviews Summary

Customer Service

Pros:

• "The sales team were very helpful and efficient."
• "Tracy who looked after our order from start to end was really lovely, made the ordering process straight forward and easy and kept us up to date with time scales for fitting."
• "Brian, Tracey and the team provide excellent customer service."
• "Their customer service is very good and they always keep me informed throughout the process with any new information and dates."
• "Tracy was friendly and knowledgeable and kept me updated constantly."
• "The office staff are very organised with excellent communication via phone calls and emails."
• "The customer service from Tracey was outstanding and the door was fitted to a high standard."

Cons:

• "What a waste of time. Why agree to meet then cancel and cancel again."
• "Booked an appointment to get quotations for a whole house windows replacement. Cancelled once, twice then wanted to change days."
• "After the good initial visit, there were some misunderstandings during the surveyors visit and we had to go into the office to clarify all the details and make sure we got exactly what we wanted."
• "Waited all day. How can you be even trusted to get the job done."
• "If you can’t be bothered or just wanted to mess people around."
• "After all the good reviews what a shame."

Product Quality

Pros:

• "The doors and windows are excellent quality products."
• "The new window is extremely high quality UPVC and carries a lengthy guarantee."
• "The quality of the door is superb and fitted with such care and attention."
• "Very high quality products and workmanship."
• "The quality of installation is flawless."
• "Had new window and sliding patio door installed which are of excellent quality."
• "Rock door, widows and cladding all excellent quality and fitted to perfection."

Cons:

• "Unfortunately when the old landing window was knocked out it also dislodged a lot of the plaster around the window."

Installation and Workmanship

Pros:

• "The installation went smoothly and the guys cleaned everything up and removed any mess."
• "Steve has done a fantastic job fitting my new rock door and the finish is perfection."
• "The fitters were very professional and polite, they kept everywhere clean and tidy as though they weren't there."
• "The window fitter was punctual and hard working he completed the job to a very high standard and it has transformed the front of my house."
• "The fitters did an outstanding job and by the time they had cleaned up you wouldn't know they had been there."
• "The fitters attention to detail was superb, am very pleased with the result."
• "The person who fitted the door was very conscientious and thorough, he fitted the door to a very high standard and finish with no mess to clean up afterwards."

Cons:

• "A fault in the glass on one of the units was resolved and replaced within 24 hours."