Lidl Reviews Summary

Store Layout and Cleanliness

Pros:

• "Nicely laid out. Clean and tidy, all fresh foods like meats, fruit and veg looks amazing quality. Also prices are fantastic."
• "This is the best Lidl it is clean and the staff are really helpful."
• "The nicest Lidl I have been in, in both the U.K. and on the continent. Very open and spacious."
• "This store has received a major makeover in the last year and its definitely been a good move."
• "Absolutely lovely, light and spacious store since the refurbishment."
• "Great renovation. Now Lidl is even better. Big lanes, clean and organised."
• "The best, and largest Lidl I've visited so far. It was either recently refurbished or built brand new, but it's clean and airy."

Cons:

• "The store itself was SLIGHTLY messy, but that's because it seemed as if a few of the shelves would being stocked."
• "Store can sometimes be a little messy when stock is being put out."
• "Awful store. It is always such a mess."
• "Floor by the fruit and veg area had obviously had a spill, but not cleaned properly, although signage was in place."
• "Tuesday 5pm is obviously not the time to go to lidls in Dorchester, the shelves were bare, it looked like it has been ransacked."

Staff and Service

Pros:

• "Staff are pleasant, kind and good mannered."
• "Staff friendly and polite."
• "Friendly staff. Larger store than we are used to which makes shopping less stressful and they seem more inclined than some other lidls to open tills when people are waiting."
• "Good friendly staff and big store."
• "The staff are great but Katie the manager should get more attention to do not pish the customers."
• "First class service the onsite shift manager was very helpful on an question about another store but took the time to help the store had good stocks of fresh goods and a good number of tills open with friendly helpful staff to keep your day moving well done."
• "The staff were their usual happy helpful selves stocking freezers with goods fresh in from a newly arrived lorry."

Cons:

• "Very rude till staff chap with a mohawk type haircut was very brash and very impatient with my wife today."
• "Checkout staff don't speak to you and virtually throw the food at you when you are trying to pack."
• "However, the staff hardly engage in any form of communication with you even if it's a smile they all look miserable and like they don't want to be there."
• "At the checkout I understand that they want to get the items through as fast as possible but please understand how stressful and pressurising it is on the customer."
• "Shopping was ok but going to the till the cashier was more interested in chatting to the other cashier in their own language."
• "Very poor service from the ignorant member of staff, didn't acknowledge us, threw our shopping across the counter."
• "Like the shop but ONE member of staff in particular is the most miserable and rude I've ever known in any shop."

Parking and Accessibility

Pros:

• "Always find a parking space and free parking for up to 90mins."
• "Spacious car park is excellent."
• "A huge car park. Easy access."
• "There is lots of free parking available."
• "Very big free car park."
• "One of the bigger Lidl stores with a good range of products, it's within easy walking distance from the Poole North Travelodge which is ideal for those last minute items that you may require."
• "First time visiting this particular Lidl's. Main entrance on Hatch Pond Road Poole, Dorset. Very big free car park, this is quite a large store, with plenty of room for wheelchair access all around the store."

Cons:

• "Disgusting charging £45 to park and shop for less than 20 minutes. You should be ashamed of yourselves."
• "Parking Eye's automatic number plate recognition (ANPR) operate in the car park and will send you a charge if you stay over 1 hour 30mins."
• "Fined £90 for parking over allotted time by 11 minutes."
• "On the 01st of June shopping in this Lidl. Now I received a parking charge note for £90, because the maximum stay is 1h 30min and I stayed longer."
• "Absolutely fuming after receiving a parking ticket for doing my shopping!"
• "£95 PARKING FINE after being over 1.5 hour in store and spending £100."
• "Beware of the Car Park if there more than 10 MINUTES !!! If you don't keep your receipt you could be liable for £45 Charge !!"

Checkout Experience

Pros:

• "Good experience every time at this store. Don’t have to wait long to get served."
• "Never had to wait too long at checkout even in busy periods."
• "Very quick checkout."
• "Always a pleasant experience when shopping there."
• "great range of products for a lidl store, best before dates well in advance on fresh products. plenty of room for a push chair and didnt have to wait long at the checkout."
• "Service here is always good and most of the time queues are reasonable."
• "The bakery section is great and seems to have stock through to the end of the day."

Cons:

• "Long queues at the till. Only 3 working out of 9 tills. 20 minutes wasted waiting."
• "Self scan tills have been replaced with trolley tills, only half of which were staffed on a busy sunday afternoon with no provision for basket only customers."
• "Only 90 mins free parking and till Queues can be long, so set your alarm for 70 mins to avoid £90 'fine'."
• "Lovely updated store but I just get so frustrated with how long it takes to pay!"
• "Needs an express counter. Can be very frustrating if you only have a couple of items and you are behind trolley fulls."
• "Badly needs self service/express checkouts."
• "Not enough tills open, and there are trolleys full of cardboard boxes in the way all the time."

Product Selection and Pricing

Pros:

• "Middle aisle deals are always good and think the meat here is better than the other supermarkets."
• "Cheap prices, nice staff and a good store layout."
• "Improving range of gluten free foodstuffs."
• "Good selection of goods, some well priced."
• "A good range of products that are better value than other supermarkets, especially the toiletries and cleaning items!"
• "Cheap and good quality products."
• "Super affordable for great quality produce."

Cons:

• "Unfortunately this store has become the worst in the area. empty shelves, long queues due to few tills open, poor choice of stock."
• "Restricted range of products."
• "Not as cheap as you might think, limited range of shopping there every week."
• "Surprised by the in store bakery. More fresh produce than expected. However despite reading that Lidl is the cheapest currently was slightly disappointed by the prices and lack of frozen produce."
• "Fresh veg and meat goes off before the expiry date."
• "Didn't put through the discount on item running out of date, 3rd time it's happened."
• "Well very disappointed I bought 6 eggs with my order every one was bad terrible smell when cracked open."