We Let Properties Reviews Summary

Tenant Experience

Pros:

• "Any issues were rectified quickly, leaving the tenancy early was easy and fair and we didn’t have to fight for our deposit back."
• "One aspect that truly stands out is their fair and balanced approach to rent rates, ensuring a mutually beneficial arrangement for both tenants and landlords."
• "Any queries I have had or the odd maintenance issue have always been dealt with very well and in a quick manner."
• "Brilliant clean accommodation, maintained throughout our contract by the amazing team getting any issues that did arise sorted quickly and efficiently."
• "Fantastic agency, very hard working team and you can definitely trust them that everything is done right."
• "I am completely satisfied with We Let Properties. They never let me down and follow things up as fast as they can."
• "Overall a great apartment with a lettings agent that was there to service my needs very quickly if anything were to arise."

Cons:

• "Really disappointed with the way we were treated as tenants."
• "During the tenancy she was hard to contact, surly with her responses and seemingly out to hold onto as much of your deposit as possible without good reason."
• "I would avoid this company at all costs, by far the worst letting agents I have used in the 10 years I have been renting in Manchester."
• "The boiler didn’t work from the day we moved in."
• "Unresponsive and unprofessional when issue was raised - I had to dispute with deposit protection who ruled in my favour."
• "The worst letting agent I have ever dealt with - AVOID LIKE THE PLAGUE!"
• "Travelled from Halifax to Manchester only to be shown around squalor."

Professionalism and Responsiveness

Pros:

• "We Let Properties has consistently demonstrated a high level of professionalism and efficiency in managing my apartment."
• "Staff are very knowledgeable, professional and friendly."
• "So far I have worked with their team members including Wayne, Maaria, Katie, Tracy and Samuel and they are really efficient and responsive."
• "Their professionalism, attention to detail, and commitment to ensuring a positive renting experience is worthy of note."
• "I highly recommend this agent. Very professional, polite and responsive. Excellent service, got my deposit back after a very comprehensive checklist was sent to me."
• "Everyone at WeLetProperties that we have spoken to over the years have always been so helpful, have great knowledge."
• "Wayne and the team has consistently demonstrated excellent communication skills, professional demeanor, promptly addressing any queries or concerns I've had."

Cons:

• "Beware, Beware, Beware!!!! A disgraceful, unprofessional, incompetent poor excuse for an agency."
• "Said they would send me confirmation email after booking a viewing never sent one so I didn’t know I had a viewing."
• "I called to book a viewing for one property this morning during my break and your employee was unnecessarily rude."
• "Alicia feels that mocking and having a highly sarcastic unprofessional tone is an acceptable way to speak to a customer."
• "There’s no communication between the agency and the landlord."
• "Each and everything has to be chased, reviewed, called, mailed to them, nothing gets done on time."
• "Unhelpful team that act as a useless intermediary between tenants and landlords."

Deposit and Financial Issues

Pros:

• "Deposit returned super quickly too compared to other agents."
• "Luckily DPS found in my favour and returned my FULL deposit (justice after 8 weeks of moving out!)."
• "I went on a dispute with them and the DPS and I won the dispute!!!"
• "Thank you We Let Properties for the pleasure over 1 year in the apartment."
• "Just wanted to say a huge thank you for all the work you have put in to renting my first rental property."
• "It was an absolute delight using WeLetProperties for finding our new home in Manchester."
• "So happy with all the help we received in securing an apartment from Wayne at we letproperties, they offer a really supportive, informal service which helps immensely considering how competitive the market is in Manchester."

Cons:

• "I am very disappointed after a mostly happy stay."
• "I would be happy if I could give them a negative star... it is going to be a month still no movements from their side to give us our deposit back."
• "We just left one of their properties, and have seen that they have made deductions in the deposit for the most unreasonable reasons ie. replacing light bulbs."
• "When we rented a house through them, heating stopped working couple of times in winter and it took them weeks to arrange for a repair!"
• "A very unprofessional lettings Agency that kept a large chunk of my deposit without providing transparency on why."
• "They decided to take 190 pounds for cleaning costs and mould despite us hiring our own professional cleaner to clean the property before leaving."
• "Not only that, but when we ended the tenancy they tried to take a large proportion of our deposit without the justification for it."