Mercedes-Benz and smart of Cheshire Oaks Reviews Summary

Customer Service

Pros:

• "Aaron was very helpful and well informed and gave us all the information we asked."
• "Fantastic service from Morgan and Zoe at the Oaks site."
• "Jackie was extremely friendly, helpful and answered all my questions."
• "Lauren was extremely helpful and attentive."
• "Good communication from service manager Caroline Lawson who quickly organised rectification of a minor observation the next day."
• "Absolutely amazed by the way the staff treated my wife and myself they couldn't have done anymore for us."
• "Fantastic customer service from Aaron at AMG Ellesmere Port. Really friendly approach with no pressure to buy and extremely knowledgeable about the AMG products."

Cons:

• "I will never deal with them or recommend them. There is no after care!"
• "Parts department very unhelpful - will not give me the part number for my car which needs this part and the garage working on it needs me to confirm the right part number."
• "Your business is awful and i wont be coming back!!"
• "One task I requested when booking in my car was for the audio 'beep' when locking my car to be turned off; wasn't done!"
• "I would give 0 star if i could."
• "Made to feel like I wasn’t good enough or worthy to be a Mercedes customer by certain members of staff."
• "It is now 20:30 and no one has contacted me as promised. Absolutely shocking service."

Staff and Sales Team

Pros:

• "Rich and Mark treated me so nice! They provided all the information letting me know about all my options."
• "We purchased our second Mercedes from there & I would highly recommend Mark, Steve, Sean & Matty, they couldn’t do enough for us they were smashing chaps."
• "Bobby in particular which has shown great knowledge and he’s been very friendly and approachable."
• "We always seek out Aaron due to his being professional in all aspects from impeccable appearance to excellent customer relationship."
• "Jacqui was professional, knowledgable and ensured we had all the information we needed to ensure a smooth transition from our Audi to Mercedes."
• "I want to say a massive thank you to Tracy Nicholls for her amazing help."
• "Mark Wilson provided an excellent customer service from start to finish."

Cons:

• "I love Mercedes but i would absolutely not buy from this specific dealer again."
• "Unfortunately Robbie then brought over a lady called Zoe who was very blunt, didn't listen to what we had to say, spoke over us a lot."
• "Possibly the worst customer service ever experienced."
• "Very unprofessional they Didn’t keep me up to date with the progress on my vehicle it was always me ringing up asking for updates."
• "Low score for communication was due to receiving a call to say I'd made a mistake and didn't have a service plan in place."
• "Inchcape are very poor at responding to emails."
• "Really disappointing and disgusting treatment of a loyal Mercedes-Benz customer."

Facilities and Services

Pros:

• "Was greeted at reception with the very kind offer of a coffee which was brought over to me with a biscuit."
• "Service was carried out quickly and car was valeted prior to my collection."
• "Arrangements for drop off and pick up were excellent....However the charge for the top up of screen wash water additive left me really disappointed."
• "I had a really unusual, but obvious repair need that only the main dealer could do, And I needed it done really quickly."
• "The team was polite, helpful, and highly professional. Even the coffee service was great."
• "Great facilities when waiting for MoT and servicing and having good free wifi to work while waiting."
• "Every aspect of my visit to Mercedes Cheshire Oaks was excellent, from choosing the type of car I wanted, ordering it, to handing the current PCP car in and arranging the new finance."

Cons:

• "Charged me £641 for MOT with a replaced foot Pedal fitted."
• "Only criticism would be a lack of a decent working area for people who are waiting a couple of hours rather than leaving & returning, especially given the scarcity of courtesy vehicles."
• "No price was shown on a used vehicle close to the entrance door of the showroom."
• "The new showroom is let down by one aspect, poor / non-existent WiFi, which is an essential requirement for those waiting for cars being serviced / repaired."
• "It was a Nox sensor recall for the 2nd time. It took 7.5 hours to do the job without preparing me."
• "Arranged and booked a loan car 3 months prior to my recall appointment. On arriving was checked in and took a seat for half hour before being advised no loan car available."
• "However I was a little surprised that the defect in the windscreen was not picked up as there is a considerable chip in the screen."