"Installation was quick and efficient with no mess left and friendly engineers."
"I used Eco Climate Solutions last week to fix my ducted air conditioning, they came on the same day I called and managed to fix the system straight away."
"The job was done really quickly and professionally with no mess."
"Amazing service! From my first phone call when I requested a quote to site survey and actual installation, everything was finished in less than 10 days!!"
"The installation was professional and really well done."
"Installed within a week by very skilled and friendly team."
"Fast installation, great communication and overall we are very happy with our next air conditioning system."
Cons:
"So now I've had to look elsewhere because ECS is now not responding to my messages."
"Now the product is in and the kitchen unit is leaking down the walls and ECS are claiming its warranty issue and not an installation issue and won't even come out to the house to look at the situation."
"The place was not left in the most tidy state at the end of the day."
"After WCHT chasing them up on 30th Aug 2018 it was clear that their admin (Ida) had been texting and calling the wrong no."
"The company took a payment and never provided the service."
"ECS let us down, they failed to make it right when we asked, and now they have the audacity to ‘ghost’ us."
"Totally unreliable company with incompetent admin staff. Engage at your peril!!!"
Customer Service and Responsiveness
Pros:
"Very prompt service, very professional fitters that were respectful throughout."
"Really professional team, from the first point of contact over What's App to the project manager to the team who installed the unit."
"The team are very professional, knowledgable and friendly from start to finish and nothing was too much trouble."
"They were also never hard to get hold of. I had my unit up and running in no time."
"The team at Eco Climate Solutions were easy to deal with from start to finish."
"The installers were extremely considerate and knowledgeable."
"The team were incredibly responsive, knowledgable and helpful and the customer service was brilliant."
Cons:
"The company is very responsive until they have received the cash, and then it is virtually impossible to speak to anyone."
"Sadly we have had a dreadful service and experience with ECS having the Daikon system installed into our new home."
"Horrible Experience. I have written a long review on the very poor after-care service this company offers."
"Good service overall. They can be extremely busy during peak season so not don't expect a very responsive service."
"One more point – be careful about the positive reviews. They offer considerable discounts for their services if you agree to provide feedback!"
"We have tried to speak to Gina or anyone with any decision-making responsibilities for months without any luck."
"Also it seems the wrong email address was used sometimes when ECS tried to contact me for updates or invoices which created avoidable issues."
Professionalism and Workmanship
Pros:
"Very prompt at providing quote. Turned up to do job when they said they would. Workmen were polite and cleaned up after themselves."
"Thank you thank you thank you ECS! Absolutely overjoyed with the friendliness, professionalism and technical knowledge of the ECS Team!"
"Craig was my initial contact and he spent a lot of time going through the unit specification with me."
"Having witnessed first hand how diligently and professionally they went about the installation I was impressed with both the speed and quality of work."
"The whole process was expertly and seamlessly co-ordinated."
"Outstanding experience overall - from the project team, installation engineers and after sales support."
"The engineers where very technical, and took the time at the end to clean up leaving my home immaculate and even offered me a home demo of the system."
Cons:
"Do not use. The company unilaterally changes the contract to charge DOUBLE the agreed prices!"
"Eco Climate Solutions have let me down badly. They behaved unethically and have left me with one unit installed and the other not."
"Be careful about the positive reviews. They offer considerable discounts for their services if you agree to provide feedback!"
"They never stick to timelines, they don't tell the truth, not reachable for weeks, then delivering late jeopardizing overall project timelines."
"Bottom line, only engage Eco Climate Solutions if you are happy: paying over the odds (perhaps up to 35% too much) - paying 75% upfront (unlike most installers’ 30-50%)."
"Dishonest company which holds clients hostage until receiving 100% of payment despite works not being completed."
"Disreputable company. The biggest issue: they are DOUBLING the price of the service contract AFTER the contract has been entered into and they installed the A/C units."