Address: Pall Mall, Manchester, M2 4DL, United Kingdom
Phone: +441618307300
Rating: 4.9
based on 101 reviews.
Staff and Service
Pros:
"Everybody who works there is so friendly and professional, Phil (the dentist) is an absolute star."
"I can highly recommend The Mall dentist team for their professional approach friendliness & expert skill in all aspects of dentistry."
"Louise at Reception has been fantastic in organising everything for me."
"Donna, who co-ordinated my treatment is the warmest and friendliest person you could meet."
"The customer service is always on point."
"Such a helpful and friendly team from the receptionists, treatment co-ordinators, nurses and dentists, always ensuring it's a pleasure to visit."
"Lauren who always goes above and beyond to make sure I get an appointment which best suits my schedule. She's also incredibly informative."
Cons:
"Each time she goes back he makes feeble excuses, he's used inferior materials & then they tried to charge her twice on two occasions."
"After a year of mistake after mistake and me being constantly patient and understanding he decide he can't be bothered anymore and drop it like this. The way he spoke to me was atrocious, no doctor should be allowed to speak to a patient like that."
"Extremely rude staff and dentist, they don't bother themselves explaining anything to you, making you totally lost and not assured about the treatment."
"These cheaters advertised that you can have a free consultation before deciding to proceed with dental implant treatment. It's absolutely a scam as they charge you a non refundable deposit fees."
"At one point threatening her with legal action (she paid cash) fortunately she took all receipts in and it turned out on the second occasion they owed her £200 what they overcharged her!!!"
"Absolute conman, this dentist 'Phil' has been the worse dentist my mothers ever had the misfortune to use!"
Treatment and Results
Pros:
"Sarah is a perfectionist. I am so pleased with the result and absolutely love my new smile."
"I've had invisalign with the team. From consultation to treatment they have been amazing... friendly, professional & knowledgeable."
"The whole process has been really easy and pain free and in less then six months I have my new smile that I am really happy and confident with, I cant believe they are my teeth."
"Thankyou smylife for my new smile. I had braces with Sarah and then cosmetic build ups with Andy. I love the results."
"So pleased with the results after my braces, Sarah and Ellie looked after me throughout and really care about getting the best outcome for you."
"I am absolutely over the moon with the results. I love my new teeth."
"I have just completed my treatment for full top arch implants and crowns and am so pleased with the final result."
Cons:
"The ones done by Phil have caused her nothing but problems!! They are short, misshapen and constantly chip and break."
"The result was so poor that a year later we were still working on the same issue, until yesterday, when doctor Phil Broughton has suggested that I would take my money back for the crown as he, and I quote, 'could just do his best'."
Facility and Accessibility
Pros:
"The office itself is very new and state of the art."
"It’s such a beautiful practice - it doesn’t feel like a dentists at all."
"In the city centre of Manchester, which means easy to locate."
Cons:
"Great receptionists - they are very welcoming. That is where it stops for me. The dentists keep changing. Their pricing should also be a lot more transparent so that you do not feel caught out."
"They offer beverages whilst you wait but not good quality coffee, tut tut."
"Despite the positive outcome I was slightly let down with the poor communication on pricing."
Customer Experience
Pros:
"This has to be the best dental practice ever!"
"I cannot recommend this dental practice enough. Thank-you for giving me the confidence to smile again!"
"It’s a joy to go to the dentist, it really is. I’ve had a few treatments so seen a couple of the specialists and the hygienist and they’re all equally brilliant."
"From the second I walked through the door I was made to feel calm and welcome by the fantastic reception staff."
"Visited for the first time today to the Manchester branch. Felt really reassured and welcomed."
"I cannot stress to you enough how relaxed the dentist makes you feel - from the moment you walk in the door, to the personalised treatment you will receive from your Treatment Coordinator - everything is taken at your own pace, and they completely understand (and cater for) your fears."
"A huge thank you to the whole team at The Mall for your second to none service! A fantastic experience throughout, as a nervous patient I immediately felt at ease in the cosy waiting room through, to the dental surgery."