Dixons Sales and Letting Agents Wolverhampton Reviews Summary

Customer Service

Pros:

• "We have had fantastic support from the team in Wolverhampton - especially Jodie and Tanya who have helped, encouraged responses from buyers and third parties all the way in the process."
• "Jay is exceptional, he is a complete person not just in the sales aspect… customer satisfaction and safety is what he holds in high regards."
• "They quickly responded to my calls and emails, making me feel important as a customer."
• "Latasha has been in consistent touch and really added a personal aspect in making sure I am happy."
• "All the staff at Dixons have been very supportive and we would recommend this company."
• "Dixons team are friendly and professional from receptions through to sales reps."
• "Couldn't do enough for me, always called to check how things were going."

Cons:

• "Worst, their local branch keeps sending surprise charges, fees every other month."
• "When you email, you don't receive a timely response."
• "We went through the whole process up until a week before completion when we got a phone call off Darren saying that they were pulling out."
• "What a total shambles these lot are. 1st to show an interest in a property, was told that they couldn't get hold of the tenants for a viewing."
• "After being invited to view a property and putting an offer in which was declined I upped the offer and was told that it would be submitted and considered. Over a week later after hearing nothing, I decided to call and was told the property had gone."
• "Truly awful. We were on good terms with our landlady and both parties requested release of our deposit at the end of our tenancy. They have held onto it for several weeks with no valid reason."
• "DO NOT GO ANYWHERE NEAR THE WOLVERHAMPTON BRANCH... they are completely unprofessional, extremely rude and by far the worst estate agents I have EVER had the displeasure of coming across in my life."

Professionalism

Pros:

• "Both her and Lucienne are extremely knowledgable and assisted with all my queries and found great tenants."
• "I recommend them with no reservation!"
• "I have been dealing with Darren, he has provided excellent service to help me get my first property."
• "Kylie was most professional and personable..She found a suitable tenant for my property."
• "I've been dealing with Darren and Stacey at Dixons and both have been very understanding and accommodating booking viewings."
• "Major was absolutely amazing in assisting us with our mortgage, he made everything so smooth and effortless."
• "Mazar was brilliant at helping me sort my mortgage."

Cons:

• "Advertised my property as 'Zero deposit' - I did not consent to this."
• "I found a few properties available to rent that I was interested in. But when I called no one ever answered the phone or replied to my emails to arrange a viewing."
• "Dixons were useless. I was trying to buy a house, told them that we had already sold our house and were willing to move into parents to become chain free."
• "Dixons are refusing to take responsibility for this. In their words 'this isn't on us'."
• "Phone always going through to voicemail asking to leave your name and number so someone can get back in touch with you which NEVER HAPPENS."
• "To start with the tenancy has not been fully triggered; landlord’s signature (i.e. me) were pending and the keys were passed over to the tenant in rush."
• "They breached their terms of business as they failed to conduct any property checks for 14 months."

Communication

Pros:

• "They’re easy to deal with, respond in a reasonable timeframe, deliver on promises."
• "Major is a credit to the company, he was always there no matter how big or small the concern."
• "Had great experience with Dixons, I dealt with Kylie and Lucienne and they were easy to get hold of and responded in a timely manner."
• "I will recommend Dixons to all my family and friends as I know I can TRUST DIXONS."
• "I would recommend Dixons over any other estate agents."
• "First time letting. Stephen and Vicky took all the stress out of this experience."
• "Januse presented the properties available through Dixons, delivering excellent service and establishing a great rapport."

Cons:

• "Very polite but owner of 46 pond lane haven't been able to solve the problem regarding the mice these tenants are revolting and need to be told the noise they make during the night."
• "No one answers office phone, I was ringing everyday but in end I had to make a trip to visit the branch."
• "AVOID AT ALL COSTS. I will never use Dixons again and plan to pursue the matter with The Property Ombudsman."
• "Poor communication, when you ring the office you will be put through to an answering machine."
• "Landlords stay away!! No communication, never answers a call, never call back."
• "Fabio then told me he couldn't see what point I was making or what my problem was. Then a couple of seconds later Fabio was shouting down the phone at me... 'DO NOT CALL ME MATE'... 'DO NOT CALL ME MATE'."
• "You will be reminded of Housing law before being supported as a result of their failures or the tenants conducting illegal activity."