St Giles House Hotel Reviews Summary

Location

Pros:

• "The hotel is a few minutes walk away from the central market of Norwich."
• "The location was amazing for Norwich."
• "It's location in the city is also a plus for it, being near to everything you would want to visit."
• "Being perfectly located in the city centre, made it the perfect base for our evening out."
• "The St Giles House is in a fantastic location, Great for shopping or heading out for the night in Norwich."
• "Close to the shops, Castle and cathedral, and with its own car park, it was a real treat."
• "Lovely hotel in perfect position in Norwich."

Cons:

• "The biggest problem though is the noise from people walking home from Norwich City center through the night."

Room Quality

Pros:

• "The rooms although lovely and clean could do with some maintenance, some plaster was missing from the ceilings and in general needed sprucing up."
• "The room was comfortable and the bathroom was amazing :-)"
• "Had a lovely big room on a quiet street."
• "Our bedroom was excellent."
• "The room itself was stunning."
• "The room and bathroom were very spacious."
• "Bedroom and bathroom was spotlessly clean, well furnished and bright and spacious."

Cons:

• "This once grand hotel is now very tired, communal areas very shabby with stained and worn carpets."
• "The room was stifling with no ventilation."
• "Needed updating the furniture was very dated (dark wood 70,s 80's style)."
• "The room was very small, stains on carpet and thick dust behind bedside table when I moved it to plug in a charger."
• "Room dirty and tired rusty towel rail dirty slats on blinds."
• "The room was dirty and overpriced disgusting toilet's In reception on arrival."
• "The rooms are looking a little tired but they are cleaned properly."

Service

Pros:

• "Breakfast was lovely and all staff were very helpful and polite."
• "The staff were on point throughout our stay from the reception, the spa and restaurant and also the cleaners."
• "The staff were lovely. The bed was comfy."
• "Friendly, welcoming, helpful staff."
• "The only redeeming aspect staff customer service excellent although reception did not ask did I enjoy my stay."
• "Very nice staff who greeted us warmly."
• "Staff very helpful and friendly."

Cons:

• "Stay well away from this appalling hotel and it's unhelpful, rude staff!"
• "However the customer service is awful - the staff are rude."
• "The women at the bar section were very rude and made me and my family feel unwelcome and uncomfortable."
• "The customer service was horrendous."
• "Service at the check in desk: not good at all. Rude. Slow."
• "The front desk receptionist (12pm Wed 25/4/18) was unwelcoming, curt and quite frankly rude."
• "Breakfast staff tardy and over familiar."

Value

Pros:

• "Cheap on site parking - £5 for 24 hrs."
• "Great location and parking was at a very reasonable price."
• "I think that it is fairly good value for money."
• "The room was quite large, comfortable and very good value."
• "I think this is the best value for food I’ve had anywhere."

Cons:

• "Down side is it's expensive, Breakfast isn't very nice."
• "Had I been paying £50 a night it would have been acceptable at £165 is was definitely not."
• "Very disappointing stay in an over rated tired dirty over priced hotel."
• "It was over priced as breakfast was not included and parking was £10."
• "The prices have increased hugely, and the service and quality have decreased."
• "All in all ok but seriously over priced for why the experience that was delivered."
• "For £155 for the night - not acceptable."

Amenities

Pros:

• "Otherwise a lovely venue"
• "An excellent range of dishes on the menu."
• "The meal was perfect in taste & presentation."
• "Visited the Spa which was amazing, again super clean and the girls were really sweet and good at their jobs."
• "Breakfast was delicious, nice and hot and the perfect portion size."
• "The breakfast was top-notch - plentiful and well-cooked, with an amazing array of fruits, pastries, breads, yoghurts and cereals for the buffet."
• "The rooms were great! Massive bathrooms too."

Cons:

• "In the morning we ordered eggs royals off the menu for breakfast, but there was no salmon."
• "They play obnoxiously loud music which isn’t relaxing when you’re trying to have afternoon tea."
• "On arrival we were informed that both the bar and the restaurant were closed all evening."
• "Portions were generous but the Yorkshire puddings seemed to be frozen and we had to ask for more gravy."
• "We had our evening meal there which was very expensive for fantastically average food."
• "The only minus I could see is you can't order any food outside the designated meal's serving hours."
• "Breakfast choices poor...continental options dreadful...quality of bread awful."