Address: 38 Bedford Pl, Southampton, SO15 2DG, United Kingdom
Phone: +442381810724
Rating: 3.0
based on 86 reviews.
Customer Service
Pros:
"the negotiator Dominic was friendly and made the whole process so easy."
"Dominic, especially, has been really attentive and made us feel very welcome and comfortable since we’ve moved, dealing with any questions we have really efficiently!"
"The guys in the office are very responsive and clearly work hard to resolve any issues as quickly as possible."
"Really reliable agency to use. Any problems we've had got dealt with quickly and efficiently and staff are attentive when we need advice."
"I absolutely cannot recommend Cryers enough, Katie was so incredibly helpful and understanding of our situation and helped us with everything in a professional and timely manner."
"The response and communication is beyond amazing! Really friendly, efficient and caring staff."
"I would like to praise the Letting negotiator Dominic Sheppard. I am a current tenant with Cryers and Dominic has always made my tenancy with the property I am in that whole lot easier."
Cons:
"Water was cascading from the first floor to the ground floor via the electrical lights, multiple emails and phone calls fell on deaf ears."
"Unfortunately my experience with cryers has been absolutely awful."
"Even urgent issues such as a malfunctioning smoke alarm were left for days before finally sending someone around to look."
"Vacuous staff and business! Don't sign with this company as they will insult your intelligence, rip you off and basically lie!"
"Absolutely awful bunch of incompetent idiots."
"Communication is very, very poor, they pass the problem on and fail to take ownership."
"Staff simply do not reply or contact you if they find themselves in a slightly sticky situation and leave you completely out of the loop despite it being urgent."
Property Maintenance
Pros:
"Contracting out work to RELIABLE contractors which makes a huge difference when you need something repaired urgently."
"Have been really helpful so far involving maintenance, fixed a few very minor things in the house."
"Back in January the boiler in the property rented from Cryers broke down... Cryers quickly acted and had a new boiler installed and were more than willing to help."
"We've had a couple of issues with our boiler recently and both times Cryers came on the same day to fix it."
"The property management team has also been amazing. We have reported issues by the end of the same day or the day after its either getting fixed or they have informed us when someone will be coming round to fix the issue."
"Any issues we had with the house were sorted within 24 hours and they were was happy to come to the house personally to take a look at any maintenance issues that arose during the year."
"They Try there best to resolve Landlord and Tenant repairs as quickly as they can."
Cons:
"The condition of their houses is terrible, for example mould in every room with the plaster cracking off the walls and the ceilings looking like they were gonna give way to a tidal wave of hidden mould."
"Took four months for bathroom light to be fixed, oven stopped working handful of times and most recently taken over a week to repair."
"If you report any maintenance issues in property that will never get sorted while you are in property."
"Tumble dryer kept breaking down... after not even one batch of laundry it break down again, now this has happened about 5 or 6 times."
"Terrible care of properties, rats in the houses, the landlords don't check the houses for clean walls, kitchens, bathrooms or beds before renting to new tenants."
"the bathroom was damp when we moved in, causing mould for the two rooms adjacent and a serious health risk."
"repair after repair and Cryers don't seem to care even when the fuse box wires caught fire."
Financial and Administrative Handling
Pros:
"Would highly recommend Cryers, after a lengthy search for a house, Megan found us a recently renovated 6 bed from Cryers."
"Very fair expectations from them also towards students, such as not having to pay deposits until closer to move in date."
"Fees are acceptable (especially compared to others) and had any issues were fixed by giving them a call."
"Finally, when it came to the deposit, we did get most of it back."
Cons:
"We were charged a ridiculous cleaning charge when we left the house cleaner than when we moved in."
"We entered into a lengthy dispute at the end of the tenancy which we eventually won after Cryers claimed money for unnecessary cleaning and 'damages' that were never our fault."
"They are actually taking the piss giving back our deposits, they can easily deduct money instantly from a client for a late payment but somehow take over a month to give back our money."
"When leaving the property, we had to battle with them for a solid month and a half to get our deposits back."
"Used Cryers for my uni house in Southampton. Very poor communication for the most part particularly with regards to returning our deposit."
"This included £235 for cleaning even though we made sure to leave the property spotless and £90 for weeding."
"They charged us ridiculously high fees for things that were not even true or evident within the house."