St.James Dental Reviews Summary

Dental Treatment and Care Quality

Pros:

• "Chris is an approachable, considerate and incredibly skilled dentist; overcoming all setbacks with ease, only settling with perfection."
• "He took one look at his teeth and knew exactly how to deal with his situation. Within minutes he got to work and repositioned my sons teeth to almost exactly how they were before the accident."
• "Kylie from St. James Dental surgery visited Field Court Infant Academy and did individual class visits in Reception, Year 1 and Year 2... Kylie was very well organised."
• "I had sedation to remove a back molar. Very positive experience considering I am completely dental phobic."
• "The team at St.James Dental are really friendly and efficient. I have always found Karen (hygienist) and Helen (dentist) to be really welcoming and friendly."
• "Gordon explained everything about the Somnowell device, how it worked, what the procedure to make the mold would be and the cost."
• "Ollie explained all the options available to me so I was able to make an informed choice about my treatment."
• "Simi was so patient with me and very supportive of my dislike of dental appointments."

Cons:

• "charging me £53 to tell me something i already knew! it’s ridiculous.. some people actually need money to live and can’t just spend a shifts worth of money on just some information."
• "After today’s appointment my son will never be seeing this particular dentist at this practice again. The attitude and manner of the dentist was shocking."
• "My wife also explained that she has a lanyard as she cannot use a mask or visor for the dental appointment but was told she would have to be escorted through the practice (like a leper) to the inspection."

Customer Service and Staff Attitude

Pros:

• "Jaime, who I believe was the Patient Coordinator, was extremely helpful and was able to get me an appointment which I desperately needed."
• "Just joined my children to this practice and could not be happier with this place. Friendly receptionists, nothing is too much trouble."
• "St James is the best dental practive I've ever been too.. Chris and Ella were superb throughout my treatments and just in general; they're good fun and very comforting."
• "I am so grateful to have been introduced to this dental practice. For years i feared even the thought of the dentist but the staff at St James are just truly amazing."
• "What a fantastic practice, from the moment you walk in, friendly, professional staff greet you. ( first impressions are very important )"
• "Excellent practice, I have been at this practice for 25 years they can not do enough."
• "Always great service. Everything explained and honest opinions given. No hard sales."
• "I would like to thank all of the staff at St James for your attention to detail and safety of your patients."

Cons:

• "At no time did the receptionist offer alternatives around the problem, almost a ‘take or leave it ‘ attitude."