Brookhouse Farm Reviews Summary

Value for Money

Pros:

• "Superb value for money, a really pleasant experience again."
• "Good service from friendly staff and good food. The menu is quite varied with very good value for money."
• "Price is really good for what you get."
• "Would visit again for the cheapness. Plus they have a good parent and child deal at the moment."
• "Incredible value - not ever once left feeling disappointed, and have always felt full!"
• "The Brookhouse farm is fantastic. The affordable prices and quality selection of food and drink is fantastic."
• "Food was fab and good value, delivered efficiently."

Cons:

• "Very disappointed. If a kitchen can’t manage getting a fried egg out then there is little hope for anything else. The price is cheap as that’s how it tastes."
• "The food it's self was just awful, just wasn't worth the money we spent."
• "Unfortunately on this occasion the food was diabolical."
• "Food was below average. Ordered the steak and ale pie. Was too hot, resulting in first degree burn, and the pastry was extremely hard + dry."
• "Food was luke warm at best on this visit and the roast in general was poor quality."
• "When the food arrived it wasnt vey hot it hardly had any gravy."
• "The 'steak' in the pie was not like any beef I've had before. It was the colour of steak but the texture of fat. Chewy and tasteless so god knows what it was."

Service Quality

Pros:

• "Steph was absolutely amazing and so bubbly! she was working so hard bless her!"
• "The staff go above and beyond to solve anything that may not of been right."
• "Service has always been amazing and super friendly."
• "Really good food and really good service from all team members, only thing was the manager that was on today was very unkind to his staff."
• "Service is always brilliant the staff always seem to go above an beyond to help."
• "Service was absolutely brilliant, could not fault it at all and duty manager Steph was absolutely amazing."
• "Staff were lovely, food was delicious and the service was very accommodating."

Cons:

• "Waiting staff didnt come back to ask if the food was ok it was very poor quality."
• "Service definitely did not come with a smile."
• "Food wasn't good and service even worse! Part of the order didn't arrive."
• "Service was reasonably quick, nice waitresses. However, the food was mediocre at best."
• "Will not be returning. Had poor service from the off, staff had a lack of knowledge about their menus and allergies."
• "Dreadfully poor service by the so called 'duty manager' Brad."
• "I was very dissapointed at the lack of customer service on the tills."

Food Quality

Pros:

• "The children enjoyed their burgers and I had the most enjoyable, tasty vegan burger."
• "The steak l had with the chips with the vegetables was nice."
• "Pudding was fab."
• "Food was better than I expected."
• "We love having fish and chips here and the burgers are always lush and belly popping."
• "Food came quickly, and was lovely and hot."
• "All food was piping hot, thoroughly cooked, well presented with no complaints."

Cons:

• "This pub has seriously gone down hill."
• "Food wasn't good and service even worse! Part of the order didn't arrive."
• "17 of us ate here the food wasnt that brilliant (most unusual textured chicken I've eaten)."
• "The food was warm and not freshly hot which has made me think it was already cooked and under a heat lamp."
• "Food was luke warm at best on this visit and the roast in general was poor quality."
• "Inedible child's hotdog (too dry). Inedible Lasagne (rock hard), no strawberries in the strawberry based dessert. No cookies in the cookie based dessert. The roly poly was over microwaved (hard on the bottom)."
• "The fish was so thin it was hard to distinguish between the batter and the actual fish."

Atmosphere and Cleanliness

Pros:

• "The lounge area has a nice atmosphere and is a comfortable place to linger over a glass of wine at reasonable prices too."
• "Nice seating area outside where in Nice weather you can enjoy your meal."
• "Its a very nice safe family pub."
• "Nice atmosphere, good surroundings with good outside areas for the better weather."
• "Lovely atmosphere to watch the football."
• "The place was nice and clean and the staff was friendly."
• "Great sized meals and reasonably priced drinks with a large undercover smoking area."

Cons:

• "No play area anymore for the kids."
• "On top of that there was a big round circle of mould on ceiling in the girls toilets."
• "Since the refurbishment which opened on 13th August they have made family's with kids extremely unwelcome."
• "The place is no longer child friendly."
• "Interior looks a bit tatty."
• "The toilets however are absolutely disgraceful. They smell of sewage."
• "Pub decor is looking a bit tired these days."

Management and Staff

Pros:

• "The lady behind the bar was so friendly, cheerful and helpful making our experience amazing."
• "Staff are really helpful, and always have a smile on their face."
• "managerswas extemely helpfull nothing was to difficult for them, even went out of thier way to make the kids laugh, food was lovely and the rest of staff looked like they was enjoying thier job :) which is rare in these places."
• "I visited this place and we got served by a lady called Rebecca, no amount of training can give you what this girl gives!! She's amazing and makes you laugh and remembers you."
• "The staff are very good and very professional in the way they look after you."
• "Great service I had rack of ribs and it was cooked to perfection by the chef I could slide the bone out one by one and the meat just fell apart we had charming service with a smile by Ellie great All round service."
• "Since Charlie and his good lady took over the management, there has been a noticeable improvement in the food and service."

Cons:

• "Walked in and walked right back out. The bar staff was coaching reL bad and did not think to cover hes mouth while coughing absolutely every where."
• "Where is the Manager? We were in this evening, the bar person was eating crisps, followed by chips served from the restaurant, whilst the bar was full of dirty glasses waiting to go into the dishwasher. There was NO management. Not good enough."
• "Staff seemed really disinterested in providing any level of service."
• "Really rude manager .ordered meals with a free pudding didn't tell us kitchen shut at 9 so told uwe couldn't have pudding as theywhere free."
• "Staff (Martin) need to receive customer service training and informed how to deal with customers a little more professionally."
• "Dreadfully poor service by the so called 'duty manager' Brad."
• "Due to a very rude abnoxius memembet of staff with a clear personal dislike to my fiance we didn't stay I'm supprised she is still able to work with her lack of respect and very low customer service... Very very bad."