Primark Reviews Summary

Customer Service

Pros:

• "The staff are excellent, I feel like the customers feel they are so entitled to receiving refunds/exchanges without receipts, they put a lot of pressure on the supervisors."
• "Staff are really friendly and helpful."
• "Staff are cheerful and helpful."
• "Staff are friendly and helpful."
• "I would like to say thank you to Nerrissa in Kingston Primark for helping me when I was really at a loss about interview clothing!"
• "I have seen an Improvement in your Customer Service at the Till."
• "I went in for a refund for an item I thought I needed. The ladies at the desk were welcoming and very friendly."

Cons:

• "Disgusting customer service. A male working was borderline harassing me in a pervy way and when I approached him about it he acted as if he was just giving good customer service."
• "Terrible attitude from most staff to customers."
• "Very poor customer service."
• "Very unpleasant staff, stock is never refilled missing sizes and products."
• "Unhelpful staff. Overly strict exchange policy."
• "The queue is terrible and not much workers if you need any kind of Assistants."
• "Massive place with lots of choice, however staff need customer service training as they have no idea how to assist with basic requests."

Store Layout & Facilities

Pros:

• "Since the kingston branch has reopened it is now alot more spacious with a cleaner feel that helps the shopping experience."
• "The Fitting rooms are amazingly spacious, with great fitted curtains and 2 mirrors."
• "Nice shopping experience with good social distancing measures, the layout of the store may actually be better now."
• "4 floors with everything you could possibly want."
• "The shop floors were tidy, and the layout was clearly spaced."
• "This is great store. 4 floors with women, men, kids and home."
• "Great spacious modern store with items at great prices."

Cons:

• "Leave your dignity at the door you wont need it in here."
• "Always very busy with long queues at checkout."
• "The queue is terrible and not much workers if you need any kind of Assistants."
• "Changing room closed although plenty of staff 'talking' needed to go back to entrance as no shopping bags anywhere on other floors."
• "Complete farce if you’re a bloke. Men’s is on -1 and the changing rooms are always closed."
• "Tidy compared to a lot of stores but very hard to navigate and there isn't a huge staff presence on the shop floor making it difficult at times to find whatever you need."
• "Staff helpful and pleasant, but the shop has a horrible layout, only one lift functioning."

Product Range & Quality

Pros:

• "One of the best place to shopping lots collections and low price's."
• "Primark have upped their game on Home ware !!!!!! Lots of beautiful items at amazing value."
• "It's a very big Primark with a good selection of homeware, had some good stuff for Christmas and overall a lot selection of clothing."
• "Ladies have fantastic Wears with variety of Colours to choose from."
• "A great place to buy fashionable clothes but at a cheap price."
• "Primark is a great store if your looking for some bargain clothes they even have a decent range of disney clothes that seem to be made with real quality."
• "Such a fantastic range of clothes, accessories and home ware."

Cons:

• "Very cheap, value is terrible."
• "Do not buy anything with an edge (e.g. some of the many hangers they are selling front of the tills) or they will rip through the paper bag given."
• "Very surprised that the only cash desk open on a very busy Friday afternoon was on the middle floor."
• "No stock on mens cargo trousers ask who I believe to be a manager well I might have spoken to myself then her being rude not the word just did not care if they made a sale or not."
• "The shop itself is lovely with a colourful range of stock but being in a hurry we chose half a dozen items only to find out later that the sizes on the hangers didn't match the sizes on the clothes."
• "No customer toilets unfortunately."
• "Clothing is suitable for the younger generation hence only one star."

Additional Services

Pros:

• "Recently they’ve opened a cafe inside!! :)) it’s Crepe and roll ! Very interesting."
• "They have self check out and most importantly they have cafe inside to have coffee and snacks after the shopping."
• "And if you feel the need to stop for a bit while shopping, you may want to sit down at the coffee shop inside the store and catch your breath."
• "New till system brilliant...always one step ahead Primark."
• "Self checkout on the 2nd floor is a godsend though."
• "It was great to see a store open until this late compared to many others that closed a lot sooner."
• "They have a cafe in there, which I think is great."

Cons:

• "Everything is really packed in and quite hard to get around the the buggy but primark is always like that."
• "Plus it’s about time you introduced self service tills. My only concern about this is the amount of revenue you will loose."
• "Lifts located at the back of the store for people with buggies or wheelchairs."
• "I would give zero if I could. The supervisor of 1st floor who was called Bernada or something was extremely rude."
• "Was in store today and there was a big broken mirror my little girl walked passed and sliced her finger open... was greeted buy a rude person on the till."
• "Big selection of clothing etc. All very cheap so don't expect the buttons to stay on for more than a week."
• "Such a great range of products from clothes for all the family to household goods and much cheaper than anywhere else."