Pesantissimo Reviews Summary

Service

Pros:

• "Staff were friendly and nothing was too much trouble."
• "Great service."
• "EXEMPLARY customer service from Pesantissimo."
• "The staff are really friendly, and always deliver my favourite lunch dishes so speedily!"
• "The service was extremely friendly and the manageress was wonderful."
• "Also the service was excellent and the place was very quiet."
• "Service was amazing!"

Cons:

• "It felt like they didn't want customers to be there at all!"
• "They were arrogant with us every time we asked a question."
• "The staff struck me as extremely grumpy and rude."
• "I could not recommend this restaurant which provides wet and messed up pizza... to avoid absolutely."
• "Don’t come here if you have allergies!"
• "The only thing I could taste was salt."
• "The service was appalling, when we arrived the waitress literally rolled her eyes and snorted."

Food Quality

Pros:

• "One of the best meals I've had in some time."
• "Lovely restaurant, food is always fresh."
• "Awesome food and their delivery service is fantastic!"
• "Ordered take away pizza got 50% off which was a nice surprise and it really was the best pizza ive ever eaten."
• "Food was affordable and delicious."
• "Food is amazing, always fresh, never disappoints."
• "Delicious food (pizza to die for)."

Cons:

• "When it comes to pizza - it's below average."
• "HORRIBLE!!! I just ordered a pizza from there and found a roach in it!!!!"
• "It was the worst meal we have ever had. One out of five dishes was edible (an appetizer), the rest went straight into garbage (all pasta dishes)."
• "Now the food is close to not being edible despite the same menu as before."
• "This is by far the worst pizza I've ever had. Plastic meat and just poor quality toppings generally."
• "The only con is that the pasta was too al dente for us and the vegetarian risotto a little bit dull."
• "basic tasteless food."

Atmosphere

Pros:

• "The decor is excellent, very cosy and clean."
• "The restaurant has great atmosphere and decorat it very nice, feels like peaceful."
• "A warm and friendly environment."
• "Pizza is of very high quality and really good value for the location."
• "Incredibly warm interior which makes you feel welcome and comfortable."
• "The atmosphere was wonderful and the staff went above and beyond."
• "Lovely atmosphere and nice area."

Cons:

• "The restaurant décor is a little tired - just a small comment."
• "If this continues I don’t think so anyone would like to come to the restaurant where the atmosphere is like this."
• "Altogether not that stylish an operation and expensive with it."
• "The entrance is horrible, there is a long cheap mat on the floor, the lighting is more attuned to a service station and there are no candles."
• "Completely unprofessional. I observed the manager and a male staff member shout and swear at two young girls in the middle of the street."
• "I unfortunately will never be visiting the restaurant after this. A bad experience which has put me off ever dealing with them again."
• "Never in my life have I come across so much ignorance in a restaurant, it's not a restaurant!!!"

Value

Pros:

• "At a very reasonable price."
• "Very reasonably priced for Primrose Hill."
• "Great Italian food at great price range."
• "The prices, despite being in a high-end location, are remarkably reasonable."
• "The food was excellent, the service great and the menu is very reasonably priced."
• "Really good value for the location."
• "The price was very reasonable also."

Cons:

• "Will never order from them again."
• "I payed £7.50 for a 13” Hawaiian pizza, that was with the half price “eat out to help out”. I could never imagine paying the full price of the pizza for £15 which was its normal price."
• "The pizza was decent but definitely not worth the price (15£+ for a Margherita)."
• "Full price does seem very pricey, will continue to order as long as they offer promo."
• "Would not pay full price."
• "Overpriced and inauthentic. Poor quality wine."
• "Don’t bother... waste of money!"