tlc Estate Agents Reviews Summary

Customer Service

Pros:

• "Would highly recommend TLC. They went above and beyond of what was required of them, providing a very friendly and personable service."
• "Hollie Taffurelli is our new Property Manager. She has been super attentive, friendly, very responsive and efficient in getting everything sorted for us."
• "The team at TLC are fantastic and the best so far."
• "Jacob Seabrook took me around a property in Chelsea. I have to say his customer service was some of the best I've seen."
• "Leila and Lakeshia were both extremely helpful and understanding."
• "Great experience all round. Didn’t have the pleasure to meet the whole team, but I must say Jacob was fantastic throughout the whole process."
• "Nothing was too much trouble for her. What an amazing attitude to have and I will always recommend TLC to everyone I know because of that experience."

Cons:

• "Block management service is highly dependent on who your block manager is. The one that manages our block is renowned for her overly aggressive behaviour and very poor service/lack of care, which means that we avoid her at all costs."
• "Expect to hear excuses, empty promises, be stonewalled, and for things to move only after you threaten to escalate matters."
• "Even for estate agents the lack of professionalism was shocking."
• "Lucy Carmichael, the property manager, tried to deduct a ridiculous amount from our deposit for minor issues."
• "Expect screw ups in simple things like appt times and a lack of professionalism addressing such incidents."
• "Rude agents who just keep lying to customers."
• "Utterly unprofessional. AVOID - AVOID - AVOID - I would not recommend TLC Estate Agents to anyone."

Community Involvement

Pros:

• "I am so impressed about what they give back to the community!"
• "He raised a considerable sum of money towards the 'Butterfly Rooms' project at the hospital."
• "The difference with TLC sponsorship is that the staff really get involved, providing the funds, providing the logistics, making sure that Earl's Court events are stylish, fun and wonderfully welcoming."
• "TLC supports so many community events in Earl's Court."
• "I especially enjoyed A Midsummer Nights Dream and The Wizard of Oz, part of Toby Brown's outreach to his long-time neighbours in Earls Court!"
• "A splendid evening of fun for the community whilst benefitting a worthwhile cause."
• "Thank you so much to Toby and the TLC team for a lovely Saturday afternoon celebrating the Royal Wedding."

Cons:

• "During our tenancy, we also experienced a broken shower door, a burglary attempt, and a pest intrusion - none of which TLC addressed in a timely manner."
• "Our ordeal began on August 8th, 2022, when we moved in three days late due to their terrible communication and the incompetence of their agent."
• "In my experience of renting over seven properties, I have never encountered such chaos, unprofessionalism, and outright negligence. Avoid them at all costs!"
• "A Saturday morning wasted, £10 spent on parking wasted, but at least I’ve learned to avoid them for the future."
• "Upon move in, take lots of photos and comment in your check-in report, not only on visible damages or defects in the unit, but also on the state of cleanliness."
• "Expect incompetency in basic checks on your unit."
• "When it was time to move out in February 2023, getting our deposit back felt like pulling teeth."

Professionalism and Responsiveness

Pros:

• "The team is really professional and helpful, they always respond to me nearly immediately."
• "I have gone to TLC for advice on all kinds of issues and the advice has always been spot on."
• "She has always been really friendly. Also has very quick responses which is very helpful as jobs can be quickly and efficiently."
• "A friendly proactive Team who gave advise when and where I needed it."
• "They followed up on everything we needed so we could move into the property as quickly as possible - really good service and got everything right first time - no dramas."
• "They were quick and friendly in their approach, and I consequently signed for a new flat in a matter of days."
• "Moved into a TLC rented property in Jan and it has been one of the most seamless processes dealing with them to resolve all queries - big and small."

Cons:

• "Michael Cardona Castellanos was an agent I was dealing with - rude and incompetent person, who was ignoring my calls, had no idea about how the parcels are being delivered to the property."
• "Expect false info from them so know the law and your tenant rights."
• "First met was good but onwards was disappointed! Rented apartment from them and got a key for the private Gardens to the property. But when tried to get refund back for the key and they would not care enough."