Your Move Estate Agents Egham Reviews Summary

Customer Service

Pros:

• "Been dealing with Your Move for a couple of months now fantastic team and very helpful."
• "Georgia was so friendly and helpful in suggesting properties, arranging viewings, and talking us through our options."
• "Della Frith from the admin team, in particular, has been so helpful and efficient with all the admin work and answering any queries."
• "Great customer service from Cameron, he's shown us many properties in the Egham area."
• "Customer service was great! In particular our agent Cameron helped us find good houses to rent within our price range as well as throughout the process."
• "Customer service is extremely helpful and they are always able to answer all of my questions!"
• "Sue and Della are lovely, friendly and super accommodating."

Cons:

• "Their customer service is unprofessional and whenever you have a problem, they simply state 'ask the landlord'."
• "They take days to respond to urgent phone calls and emails."
• "They have no respect, totally unprofessional service and they never reply/respond to emails or calls."
• "Very slow at getting back to you."
• "Staff don't know what they are doing, patronising, rude with zero customer services skills."
• "Problems raised in the flat have not been fixed yet second month in tenancy and no back information from Della -the property manager, when is this going to happen, there are always some excuses."
• "Unnecessary stress, rude and unhelpful staff and complete inability to do anything."

Professionalism

Pros:

• "We used the mortgage adviser of Your Move Egham and received an excellent professional service."
• "What can I say! Perfect, great performance, got good tenant even in 1 day."
• "We used Your Move in Egham for the first time this year. After dealing with a number of other estate agents it was a total delight to finally deal with professionals."
• "Michelle & her team there are excellent - they have successfully been my agency of choice for a number of years."
• "I was a tenant for 3 and a half years in a property managed by YourMove. I can't fault them."
• "YourMove Egham worked very hard to find me good tenants."
• "The team at Your Move Egham have let out and managed my flats for several years. They have consistently provided a professional service and dealt with tenant's problems quickly and efficiently."

Cons:

• "Just awful. Stood in the pissing rain for an estate agent who never showed."
• "Your Move has been a terrible experience for me and my multiple student tenants."
• "71 Reviews and 31 have given them 1 star..... AVOID THEM."
• "Instead of holding our deposits, YourMove gave our deposits to our landlord to keep safe, which is VERY illegal."
• "No good advise not to rent the these ones please do not rent as they ain't good they are rude towards there customers."
• "The worst experience I've ever had, awful organisation and zero knowledge on properties they manage."
• "Appalling service from Your-Move."

Responsiveness

Pros:

• "Their availability is also quite good (you can walk in and they will be able to deal with you immediately) and there are no waiting lines."
• "When I quickly signed up and asked them whether I can view the room today and they were able to accommodate me on the day I called."
• "First class service from the moment I made my first enquiry to moving in and follow up customer service!"
• "Gabby Casson from the Egham branch... was calm, professional and constantly following up on what was happening."
• "Georgia answered every question, even the silly ones; she kept us up to date with all the arrangements and also reminded us when things were due to be completed."
• "Your Move advocated for us to the landlord and explained processes we weren't necessarily aware of."
• "Georgia the lady is very helpful in general and fast responsive to emails requests unlike most of the other estate agent."

Cons:

• "They don't inform the landlords regarding the issues the tenants are having."
• "Never called back when I left a message."
• "Problems raised in the flat have not been fixed yet second month in tenancy and no back information from Della -the property manager, when is this going to happen, there are always some excuses."
• "This estate agent one is worst experience. Staff is like headless chickenpox not know what they doing."
• "My nightmare began since tenancy started... second month in tenancy and no back information from Della -the property manager, when is this going to happen, there are always some excuses."
• "One of the worst estate agents. DO NOT use this estate agents."
• "Very unorganised, I was postponed 1 week when moving in and found out last minute (1 day before the move date) that it would be postponed a further 2 days."