Edit Suits Co. Reviews Summary

Customer Service and Experience

Pros:

• "Absolutely stellar service from start to finish."
• "Simon was there for every step of the process and was really impressed with his knowledge."
• "On my last visit, Yemi looked after me, put me at ease and understood my style and preferences right away."
• "Tom, the exceptional professional at Edit Suits Co's Molton Street branch, played an instrumental role throughout the entire process."
• "The team me feel very comfortable in the initial consultation."
• "Incredible bespoke experience where the level of service was impeccable."
• "UPDATE: Ian from Edit Suits promptly got in touch and arranged for the inclusion of the vanity label."
• "The customer support team is also brilliant, to mention Jack, who are communicative, friendly, quick to answer queries and generally very helpful."

Cons:

• "My troubles began when I attempted to use a referral code, which proved to be a cumbersome process fraught with difficulties."
• "Not the best experience so far, initial suit was about 2in out in the trouser, sent in for alterations and came because with a really strange fold in the back, only making the issue worse."
• "Overall a disappointing experience that left a bitter taste in my mouth."
• "A complete joke of a company and totally unprofessional."
• "Booked appt with the store for viewing suits - my first time along with my older brother - arrived and was greeted by the tailor who mentioned you can’t try any suits on and can only look at different designs- which was little odd."
• "I confirmed with Head Office that two suits would be able to be made for me and my father in time for a wedding. Our appointments were made and we travelled from Canterbury and Southampton to be told that it wasn't possible to have them made in time."

Quality and Fit of Suits

Pros:

• "Absolutely great customer service. Everyone I have dealt with was very professional and knowledgable about their product range."
• "Amazing experience from start to finish - the service provided by the staff during fittings and tailoring was second-to-none."
• "The quality of the suits are excellent, the fit is spot on, and the service throughout has been efficient and responsive."
• "Highly recommended, I ordered a custom suit and shirt for my wedding. Huge choice and fabrics and I was led through the whole process very professionally."
• "The personnel are very professional and offer a service with huge attention to detail."
• "Fantastic suit and staff were helpful throughout the service."
• "Edit suits has a new regular customer!"
• "A professional service from start to finish. Great choice of quality materials and a helpful and very responsive team."

Cons:

• "My second suit failed to fit me well, despite the claim to use the exact same measurements."
• "The suit silhouette is not like the models they show. It is a little boxier."
• "First fitting came and honestly it was like the suit was made for a different person - I almost exploded out of it."
• "The items were kept in store to have alterations done, but upon completion the items did not fit correctly and there were still dimples in the jacket."