ASDA House Reviews Summary

Customer Service

Pros:

• "Janice who, despite the fact that apparently was supposed to have been off shift, was really patient with me and delivered a fantastic customer service."
• "Went into Asda at Parkgate in Shirley to choose some new reading glasses. Met by a lovely lady assistant who was able to answer all my questions."
• "I shop online and offline with Asda and I am really sorry that other people did not enjoy the same great service I have."
• "Much appreciated her help and advice."
• "The staff are always friendly, helpful and take time with you whilst trying on glasses and making the right choices."
• "After my excellent experience at my local Asda Superstore (Hartlepool) I decided I wanted to commend the fantastic staff."
• "I have always received excellent service from the staff at Asda Hartlepool."

Cons:

• "No matter how hard you try you are unable to speak to any one from head office regarding a complaint."
• "customer services are the biggest piss take ever they need to spend som money on training them on customer services."
• "rang your main no customer services who were less than helpful."
• "Phoned customer service and I was told 3/5 days for a refund."
• "Absolutely and totally useless, very scripted replies, that are usually meaningless and only vaguely connected to the complaint."
• "Customer services seem to be useless and have not bothered to look into it."
• "Customer services are a total waste of time."

Delivery and Online Shopping

Pros:

• "The service, range and value for money is always above expectations."
• "Used asda online shopping for the last 6 years with only a few problems."
• "Their quality is really good and they pack a gift with every order...sometimes small things, sometimes just what I wanted."

Cons:

• "Delivery drivers and lazy & lie about contacting us."
• "Grocery home delivery failed to deliver or delivered to the wrong address, customer service is refusing to process a refund."
• "Done a home delivery got an email saying half of shopping was subbed."
• "After 3 days of absolute stress of trying to get a simple food order delivered.. I finally got through to someone who was understanding my situation and actually helped."
• "Problems almost every delivery, main one being drivers always in a hurry to go, can't check shop because they make you feel you're doing something wrong."
• "Appalling experience for a first time on-line delivery food shopping order, never again."
• "awful service never using Asda again as I can’t afford to just give money to supermarkets and still have no shopping."

Store Experience

Pros:

• "I also got a job through my recruitment agency at Asda House and my experience with the people there is really wonderful, especially that I am not British."
• "I do purchase clothing (as it is excellent value for money)."
• "This does not reflect on Asda's fabulous range and quality of products."

Cons:

• "Yesterday I visited the Eastgate Basildon Store and was appalled at the lack of social distancing."
• "The tills are awful, the camera staring in your face is off putting, you get pushed away by home shopping pickers."
• "Asda at chesser was like a slaughter market, there was no control at the door."
• "Used to love asda now don't use it. Early in a morning. Or after 8pm. No till staff all self service."
• "The shelves are always empty, needs a good clean too."
• "Shelves always empty, staff not interested, staff shortage, hence lack of stock, store very untidy."
• "Disgusting super store at Tunstall Stoke-on-Trent where unorganised empty shelves most of the time and staff chitchatting each other."