Beedspeed Reviews Summary

Delivery Time

Pros:

• "Beedspeed always delivers I ordered a number plate on Wednesday it arrived Thursday, how can you get better than that."
• "Both orders arrived promptly the NEXT DAY."
• "Prompt delivery (much quicker than ordering from say Germany)."
• "Can only post from my experience but I’ve had 3 separate orders all delivered with in a few days over the last couple of weeks."
• "I'm in New York City USA! And I got my tool the NEXT DAY!"
• "I received my order less than 12h after contact."
• "Ordered a spring/rod kit on the 20 July Arrived at my house on the 22nd July Fast I thought only 2 days."

Cons:

• "Don't buy anything this company, 6 weeks waiting for a delivery."
• "I waited a week with no sign of a new parcel delivery, after a phone call to them i was told that i had not returned 1 of the parts intact."
• "Still nothing arrived by the 26 th July Emailed the again They replied on the 27th saying was sent out days ago the postage is quite slow."
• "Ordered a new seat for my lambretta OVER A YEAR AGO (15/02/22), I have constantly chased them and been fobbed off."
• "Order arrived 2 months late they were waiting for item 1 of 6 would not send other items on there own and a follow on package just fobbed off from start to finish."
• "Been waiting for 3 months for my part was sent wrong part they admitted it was their mistake."
• "Ordered item on 7th of July 24th now still no idea if and when product will turn up, heard some horrifyingly stories from friends still waiting over 8 weeks for items."

Customer Service

Pros:

• "Natalie who chatted with me was a great help and sorted out all my ordering requests."
• "Andy sorted the problem out! Got the parts!"
• "This company offers good value parts, great advice and a speedy service. Couldn’t recommend them more!"
• "Dan the ops manager is a top bloke, very helpful and a credit to Beedspeed."
• "Special mention to Natalie who couldn’t have been more helpful."
• "The guys at Beedspeed have been absolutely fantastic!"
• "I spoke with both dan and reggie who very proactive in sorting the issue out."

Cons:

• "Shocking, Shocking service!!!"
• "I would avoid dealing with these cowboys."
• "No communication regarding despatch or arrival."
• "The company is now refusing to refund my money and ordering me to contact my bank."
• "Terrible service and no communication what so ever, emailed 4 times now asking if my orders been shipped no response."
• "Their communication is awful, Emails are ignored, web chat doesn't work."
• "Terrible service waited over 6 months for custom break cables, then they arrive with no connection to the bike there answer is that what you get, and they can not even tell me what part I need to connect the brake tubes to the master cylinder Absolutely useless."

Product Quality

Pros:

• "3 years ago this would have been 0 stars now 5 the company has really turned the corner my parts arrive next day and they fit perfectly."
• "Ordered parts, great quality."
• "They had an incredibly crafted stand that has bearings and is adjustable too for varying sizes of cranks."
• "I highly recommend them to anyone needing tools or parts!"
• "Good selection of spares/parts reasonably priced."
• "The quality of the parts seems excellent and I am very pleased."
• "When the shock arrived I honestly couldn't tell the difference. really good quality and really amazing service."

Cons:

• "I couldn't fit the parts straight away due to other commitments but when I tried the parts were wrong."
• "One item did not arrive, I was told they hadn't received it yet."
• "Bought stainless steel side panels that didn’t fit properly, and the handle fittings did not accept the original mechanisms."
• "A recent order had an incorrect part and 4 weeks on I am still awaiting a response."
• "Ordered basic off the shelf items split pins cable cover never arrived no update no phone calls."
• "Bought a 3 in 1 carrier with the vertical supports online. It arrived in good time but the vertical supports don’t seem to logically fit anywhere."
• "I bought this item and on finger tightening one of the hold lugs just came off on finger tightening."