Cafe East Pho Reviews Summary

Food Quality

Pros:

• "The starters and pho bowls are excellent and flavourful."
• "Great quality food every time. Their spicy Pho is amazing."
• "The food is always fresh and of high quality."
• "The beef casserole was tender and flavourful."
• "Very authentic Vietnamese food. The broth for the Pho is very tasty and the noodles are silky smooth."
• "The food is good (though it used the be better before covid)."
• "The food at Cafe East is incredibly authentic and yummy."

Cons:

• "The pork was dry and flavourless."
• "The rice paper rolls were however not freshly made and that they were sticking together."
• "Waited over an hour for food and plenty of people who arrived after us had been a finished eating."
• "The meat in the spring roll has a non-fresh taste, the curry was way too salted."
• "Pho was a little sweeter than before. The meat in the vermicelli noodle dish was tough and lacked the smoky flavour it had before."
• "Food was way too salty and not fresh."
• "The food was disappointed, ordered 4 starters, and it was like it was prepared and put in a fridge."

Service

Pros:

• "Service is fast and the attention to the client is excellent."
• "Service was quick and friendly."
• "The owner (I think the owner) came and chatted to us, recommended some dishes and told us how different dishes were made."
• "Service was also very good as staff was very thoughtful in bringing over small bowls for appetizers and helped to clear the table."
• "Staff have always been very friendly and helpful with choices on the menu."
• "The service is fast, food completely amazing and very affordable, I would even say, cheap!!!"
• "Service - polite and efficient, common to have to wait <30mins to be seated (takeaway option available)."

Cons:

• "The staff is really unhelpful, they just stand there."
• "Customer service is a rubbish."
• "Seated by a rude waiter who throw the menus on the table and walked off without any checking we were ok."
• "The waiters only address men and the waitress with unsanitary nails and 47 sets of lashes could do with some basic manners instead of being simply RUDE."
• "The floor manager was rude and even made incorrect accusations of our booking party."
• "Super disappointing, the main thing is the customer service (waiter/waitress) is appalling (rude & impatient)."
• "The service is really poor. Whenever me and my friend asked for something or just like exchange the chopstick, they felt unhappy about it and talked back to us."

Price

Pros:

• "Reasonable prices."
• "Great food at a great price."
• "This been said, Cafe East is a great place to enjoy amazing asian food at decent prices."
• "Value is good too."
• "Overall great value 😊"
• "The portion sizes are good and for London, the price is reasonable."
• "Delicious food with decent portion. The price is reasonable too."

Cons:

• "They increased their prices from £9 per pho to £13."
• "I thought it was expensive compared to other pho restaurants as most pho bowls and dishes were around £15.50 each."
• "However honestly speaking the price has made it hard for me to justify going there with the family."
• "The price is significantly increased since they reopened after lockdown."
• "£12 for a bowl of Pho is not the cheapest."
• "Rather expensive for Vietnamese (£13 for bowl of rare beef pho)."
• "Disappointed that I have to change my review and stars after a recent visit. Omg the prices for each dish has been raised by £4."

Ambiance

Pros:

• "The restaurant has a simple décor, similar to a school canteen, so it's more of a casual quick bite to eat, but not the best place to hang out and chat."
• "The interior has a nice design and is chilled and cooled from the aircon."
• "Café is very close to the station, clean & inviting & a lot cosier."
• "Love this place - cosy atmosphere in this family-run restaurant."
• "The resturant is clean & there is a nice outside sitting area."
• "The warm, welcoming decor on the outside leads you into an unpretentious, no-nonsense indoor restaurant, where the friendly staff efficiently serve up delicious Korean food."
• "The place has a clean and casual setup that you can enjoy the time with friends and families."

Cons:

• "Tables are cramped, floor is dirty, staff surly and unfriendly and massive sign 'NO FREE TAP WATER' (which is actually illegal in the UK) makes it clear that customers are not really that welcome."
• "The interior decoration does not exist, the place is completely soulless and not very welcoming."
• "Ambient and atmosphere wise, it feels like a school canteen with the next table literally 1 step away."
• "Atmosphere is like an authentic canteen."
• "It is in a bit of a random spot, right out the back of the car park."
• "The decor is so 'not bothered to make this place nice because that will involve spending money'."
• "A sad looking establishment that could use a fresh coat of paint and new staff members."