Ayam Zaman Reviews Summary

Food Quality

Pros:

• "The Best Hummous Ever! Excellent Tajine with Lamb and Dried Plums! Wonderful Vegetables Cous Cous! Terrific Mixed Grill!"
• "The culinary odyssey, however, found redemption in the freshness and tastefulness of the Umm Ali, providing a sweet respite."
• "Great delicious food with reasonable prices and nice environment."
• "Very nice and proper Syrian food. I mostly go on weekends morning for they open buffet breakfast."
• "The lamb bamia was slightly above average. Hommus was average."
• "The Muhammara is fantastic and very closely resembles what you could realistically get in Damascus."
• "The food was fresh, full of the best ingredients and SO much of it!"

Cons:

• "Food is nice but a little on the dry side so get plenty of drinks to wash your food down."
• "The chicken was dry and the wing wasn't eatable, the rice seemed to have been reheated for the 5th time at least."
• "The Kabsah dish was a disaster. Rice was old and sticking together, not edible and the chicken itself is incredibly dry."
• "The flavours were there but didn't really pack a punch unfortunately."
• "The chicken wasn’t cooked enough, no taste."
• "Food was cold and not tasty."
• "The food was tasteless and of inferior quality."

Service

Pros:

• "Excellent and friendly customer service and very reasonable pricing."
• "The hospitality was wonderful, each waiter was so welcoming and kind, and very attentive."
• "Service is Good and waiters are Kind and careful!"
• "Staff were polite and made sure food was served punctually."
• "Swift, friendly service & bustling atmosphere."
• "The staff is always kind and fast."
• "The waiters were very patient and attentive."

Cons:

• "I waited for 25 minutes."
• "The staff where slow had to get up to get served."
• "Service was so slow, I think they had forgotten us at the beginning."
• "The customer service was bad and had to wait sometime for my chips after the food came."
• "Service was poor."
• "The staff were unfriendly, the service was bad."
• "Not at all happy, poor, virtually non-existent service, lengthy delays between ordering & receiving."

Ambience

Pros:

• "Lovely atmosphere."
• "The ambience is chilled, spacious and a comforting place to eat your food especially around lunch."
• "This place is mine and my wife's go-to place when we want Arabic and Lebanese style food."
• "The atmosphere was pleasing, and overall good customer service."
• "The atmosphere is very nice and relaxed."
• "Absolutely amazing place. Love the ambience, they got nice middle Eastern vibes going on."
• "Cosy and nice place with lovely Arabian decorative interiors."

Cons:

• "Seated at a table so close to the door we may as well have been outside."
• "The place is too much noisy, we could not even heard us talking."
• "Very commercial, very formal and very expensive."
• "The restaurant is very echoey and that means when it gets busy, it will be very difficult for you to hear or have a conversation with people sitting beside you."
• "It was so busy, crowded, noisy and it took long time to find a place."
• "The tables are so small and the place got really crowded at some point."
• "Coughing spluttering guests standing so close to where we ate."

Value

Pros:

• "They have an affordable lunch menu for 11.99 including a drink which was a large portion."
• "They also have a very affordable take away menu for 5.99."
• "Great value for money as well - £60 for 6 people!"
• "The price range is medium sow you can enjoy experiencing more dishes without feeling broke."
• "The amount of food you can have for 8.99 for weekend breakfast buffet is incredible."
• "Very affordable."
• "Money wise you get great value for ur penny."

Cons:

• "Not great value for money if I'm honest and I could get better elsewhere."
• "Food was nice but overpriced and portions are far too small for what you pay."
• "I paid a very large amount for this and it was not worth it at all."
• "Very small experienceive portions!!!!!!!! Ordered the mixed grill for £15 very small amount of food for the money spent."
• "Prices were a bit over priced."
• "The morrocan tagine came an hour late did not taste like morrocan tagine at all, portions are tiny and not worth the value at all."
• "However, it is worth mentioning that the prices of the dishes were quite high."

Staff Attitude

Pros:

• "Friendly and helpful staff."
• "The staff is always kind and fast."
• "The waiters are very nice and helpful."
• "Great staff, they help you with recommendations and always have a good attitude."
• "Very friendly staff and very professional service."
• "The employees are nice and helpful."
• "Staff are super friendly."

Cons:

• "Incredibly rude and hostile staff, the manager of this restaurant is the only reason why we decided to dine in."
• "Treated from staff in a very bad way."
• "The staff is absolutely useless, rude and arrogant."
• "Additionally, the staff was unfriendly and their service was rude."
• "waiters and waitresses have got a back home mentality, rude, upfront and not very friendly."
• "Staff was very rude, I asked a lady staff if I can have a tissue for my child, she tells me to go and get it from bathroom, and the staff started to smile at one and other…"
• "The worst service you will ever get, if you are not Arab then forget any service, the staff are arrogant and rude."