Rawcliffe Bar Park and Ride Reviews Summary

Accessibility

Pros:

• "Buses are very regular with good stops."
• "Very easy to find and use."
• "The bus was great value and was in York City centre in about 10 minutes."
• "Doesn't cost much for the bus into York. Saves having to find somewhere to park in the town. Doesn't take long on the bus to get there. You don't wait long for buses."
• "Good lighting on a night, the site is open until 11pm and CCTV covered too. On site Toilets are a bonus."
• "It really reduces stress levels and is not that expensive."
• "Fares are decent and buses are frequent."

Cons:

• "This service is an absolute disgrace. Miserable and unhelpful drivers."
• "Negative points are the state of the access roads leading to the car parks as they all need resurfacing."
• "I used this service into York central for the first time since lockdown & was left frightened & worried."
• "Only negative is is right next to water works and the smell is awful."
• "Most drivers are lovely. Bit unreliable especially in the evenings getting out of the city."
• "Where to enter the park and ride from could be made clearer if you are not from the area."
• "Very confusing entrance to this place."

Service Quality

Pros:

• "Brilliant location just off the roundabout and always seems to have plenty of spaces available."
• "Great park and ride to get you easily into the centre of York."
• "Clean and convenient place to park outside York, cheap and quick bus ride to centre."
• "Excellent service. By far the best park n ride in York."
• "Helpful driver, clean bus, on time."
• "The staff are very friendly and helpful though - offered my wife and a glass of water whilst we were waiting, after our 15 minute walk in baking sun."
• "The drivers are so friendly and helpful."

Cons:

• "Terrible jobs worth staff think they are in training for a job at city of York council cos only their employees are worse."
• "We arrived in the car park to find lots of empty spaces and I parked our '16 plate hire car well out of the way, next to a walkway on the drivers side and loads of empty spaces on the passenger side... Worst was to come because on inspection our drivers door had somehow been damaged."
• "In all the years we have used the park and ride always been great but the last time we were there the bus driver was really rude to my husband never been back since."
• "Grate Journey out with my wife who has health problems but the driver on the rerun journey at 1535 Approximately from York to Rawcliffe Bar was most ignorant and totally rude."
• "The toilets were locked all day 1st August 2022. No notice, apologies or explanation!"
• "Bus was nearly full when it arrived, and uncomfortably/ dangerously overcrowded."
• "Have used this service many times in the past but unfortunately today my elderly parents & I found our driver rude & abrupt."

Value

Pros:

• "Great for getting into York and not having to pay extortionate parking fees."
• "Where else can you park all day in York, get in to town without hassle or stress for £3.20 return."
• "It was cheaper, for the both of us, to use the Park and Ride bus than using the town centre car parks."
• "Great prices so much cheaper than parking in York."
• "Park and ride into York easier, cheaper and quicker than trying to drive into York."
• "Quick and easy to park on the North side of York."
• "This is an excellent way for a family to visit York."

Cons:

• "It's not quite as cheap if you was only intending to go in for a few hours."
• "It can be quite dark getting back to the car after the sun is down."
• "Only problem is that there isn't any shade."
• "You should be refunding all riders taking the bus between 5-6pm on sept 20."
• "Took an 1.5 hrs in all to get from railway museum to parking lot."
• "Return journey at 5pm on a very cold February evening was a nightmare."
• "The whole site needs a good clean and sometimes it takes 15 minutes to leave as you are stuck waiting to pull out on the world's busiest roundabout afterwards."