KFC Leeds - Horsforth Reviews Summary

Customer Service

Pros:

• "The young man serving was rushed off his feet his name was Dom and every credit goes to him for doing a valiant job under great pressure."
• "The staff were friendly and the err.. umm .. oh yes, the paper napkins were neatly folded."
• "The waitstaff was attentive, knowledgeable, and passionate about the food they served."
• "The customer service was exceptional. Very welcoming and not only was he a blast to hear through the intercom but he also excellently prepared our order with extra utensils and napkins intact without any request."
• "Staff are quite decent though."
• "I was very impressed with the service. The guy who works on the drive thru is the most pleasant fast food worker I've come across."
• "Fantastic staff who are friendly and provide a lovely experience, and the food is often of good quality."

Cons:

• "Absolutely appalling.....went at 10.30 as states on the door open at 10.30 to stand and wait 10 mins at the counter while staff chatted to be told not open until 11."
• "I was met with 'how dare you complain attitude'."
• "Superrrrr slow. I couldn't believe how long it was taking!"
• "Staff here are rude and obnoxious orders never right always something missing."
• "Very poor service on the drive through."
• "The staff clearly all young females clearly had no manners, customer service skills and no common sense."
• "The staff seamed more interested in the delivery service companies and drive thru customers than actually the paying customers in front of them."

Food Quality

Pros:

• "This KFC used to be the worst, always terrible, skinny, dry chicken. However, since about 6 months ago the quality has completely changed and has to be consistently one of the best KFCs I've ever had."
• "This bucket is superb with 14 piece's of chicken along with all the extras, hot wings, boneless piece, Fry's and a large coke, this feeds 2 adults and two children with plenty to spare for a late night feast excellent choice."
• "Always fresh and tasty food! And last time I ordered an Uber delivery from here, it was on its way within FIVE MINUTES of ordering it, very quick preparation."
• "The food is always hot and tastes fresh."
• "Great service! The flaming wraps have lots of spicy mayo sauce how I like it."
• "The chicken was nice and juicy and the skin nice and crispy."
• "Food is as good as any other KFC so no complaints there."

Cons:

• "Very dirty in the restaurant area & sticky tables despite they've supposedly been cleaned."
• "The first piece was just bones, i.e, the ribs covered by skin no meat."
• "Food is warm at best, the burger buns hard and stale and the chicken had the texture of a dog's squeaky toy."
• "The chicken didn't taste right, seemed undercooked and was swamped in ketchup with soggy batter."
• "All the skin and coating had come off and chicken was slimy and grey."
• "The chicken was very dark & flavourless."
• "The chicken was cold dry and the portions chicken very small have you started giving smaller portions not happy at all."

Cleanliness

Pros:

• "Food was nice and the place was (fairly) clean."

Cons:

• "The tables are always dirty and greasy, the seats have food on them and need wiping over before you sit down."
• "The tables are left un wiped and i have seen rats at the back of the kfc."
• "Toilets disgusting, could not wash hands, asked for hand Sanitizer they said not available, bins overflowing, tables dirty."
• "Dirty restaurant. Tables left uncleared and there was litter on the floor which nobody seemed too worried about."
• "Shocking service and cleanliness 25mins for food and rubbish all over."
• "The toilets are the main let down. In fact they are a health hazard."

Order Accuracy

Pros:

• "Finally, since it’s under new management, I’ve never had an order wrong. All the team are friendly, food is always hot, much better than the previous team who were running it!"
• "Unlike the Huddersfield Marsh KFC, they got the order correct."

Cons:

• "Staff usually friendly and food not bad once finally received but the order is wrong every time."
• "I can honestly say this is the worst KFC I have ever been to they are constantly getting your order wrong."
• "Wrap was missing cheese, burger was missing sauce. Dip was missing from order. Kansas bites were missing. Food tasted stale."
• "Items missing for the 4th time, missing things like chips, missing gravy, the simple things always seam to be missing."
• "Ordered from here twice in last month and both times items were missing from order."
• "Often items are missing so check your order before you leave."

Service Speed

Pros:

• "When using the drive through my order has always been ready quick with usually a 2-3 min wait at the most even for a special order."
• "The drive thru line was long however the service was very speedy and I was very impressed by that."

Cons:

• "Superrrrr slow. I couldn't believe how long it was taking!"
• "Very poor service. Staffs are busy on chatting and laughing, no one clear the tablets."
• "Service is VERY slow but the staff are normally friendly enough."
• "Really poor service today, and unfortunately not the first time."
• "The intercom wasn't manned to order food and there was no-one at the next window for several minutes."
• "Waited 20 minutes in the drive through the staff apart from the order taker we’re useless orders were made up wrong."