L'Osteria Reviews Summary

Food Quality and Variety

Pros:

• "Really nice pizza selection, great pasta dishes and good selection of desserts."
• "Amazing options and lovely food. Tiramisu was grrrrrrrrrrrrrreat!"
• "The spaghetti carbonara was simply divine. The prawn zucchini noodles offered a balanced vegetable nutrients."
• "The food is extremely tasty and authentically Italian while not compromising quantity."
• "Delicious, ENORMOUS pizzas that you'll struggle to finish but enjoy just as much the next day!"
• "The Margherita Pizza, baked with thin and crispy dough, was quite tasty."
• "Pizza was literally the size of the table! And was delicious and crusty!!"
• "Absolutely fantastic place to eat. Nice clean atmosphere, cute waitresses, and really good pizzas at a reasonable and affordable price."

Cons:

• "Nice place, with big portions but the menu lacks platter options (meat, chicken, or fish)."
• "We order pasta was full of oil we cannot finish our food!!!! Very sad."
• "The food tastes like as it was cooked in the microwave. Also the portions were small."
• "Unfortunately the experience in terms of Service was surprising! It’s the first time we have eaten our full meal, finished, asked for the bill YET no one asked how our food was and if we need anything else."
• "First time in this restaurant and probably the last !!!! Very rude server waited for at list 15 minutes to waitress come to us."
• "Walked in to find a male employee shouting very aggressively at a young female waiter."
• "This restaurant is understaffed. It’s is overpriced. I would like to ask, are the pasta sauces made fresh? Or pre-made from a packet or jar? They taste pre-made."
• "The food here is always great - the pizzas are HUGE and the pastas and lasagne are really tasty. My only criticism is that they tack-on a hidden service charge, even though the service is super-slow."

Service

Pros:

• "Staff is really friendly and nice to talk to and they have really good knowledge about our of the menu."
• "Went tonight, staff is very friendly, supportive, and hard working."
• "The service is fantastic and efficient, always checking if we need anything."
• "The staff and service were both excellent and the surrounding very modern and well maintained."
• "Our server was attentive and welcoming and our food came out quickly and well made."
• "The service and overall experience was the worse I’ve ever had in a restaurant. We ordered iced cocktails which came without straws because they had “run out” which we were told after we receivers the drinks."
• "Service was excellent and food was seriously impressive."
• "Staff are very friendly and the place has a comfortable relaxing atmosphere."

Cons:

• "The only criticism would be the slow service. It wasn’t busy when we went but still took a long time to be served."
• "By their own admission they were short staffed when we went and, whilst I appreciate this, it took AGES to get served, even just to get some drinks."
• "Service speed 7/10."
• "Waited ages for anyone to take orders and orders for drinks. Staff unattentive."
• "Waited almost 2 hours for the food. Then one of the orders were wrong."
• "Very long wait after ordering.waited 50 miny for the food.Waitress did not mention about the waiting time at the time of ordering but insisted that she did. very annoying."
• "We waited nearly 2 hours for our food. Customers around us had arrived, ordered and paid their bills so we enquired about our food. We were told it would be a further 10 minutes and the food would be 'on the house'."
• "Waited 30 minutes to be served, when I finally got my plate of food, I soon discovered there was a big piece of GLASS in the pasta! I brought this to the waitress’ attention - instead of an apology I was told this was caused because the kitchen is busy."