Address: Bradford Rd, Huddersfield, HD1 6HU, United Kingdom
Phone: +441484426677
Rating: 3.9
based on 148 reviews.
Customer Service
Pros:
"Richard(?) The mechanic went well out of his way to sort me out. Great customer service."
"Absolutely brilliant service, Very caring, professional and friendly. Especially Richard and Louis."
"Really great service, quick and efficient."
"Superb from the minute I rang up. I was allowed to reserve a battery for my car even when I wasn't sure it was that."
"Staff were efficient, polite, courteous and very helpful with getting it fitted."
"Great customer service, we called with a serious problem with granddaughters car seat and this was sorted out immediately by Bex."
"I would like to thank Halfords in Huddersfield for helping me out today - my new bike was having quite a few issues and they sorted it out for me with no issues."
Cons:
"Absolutely abysmal service."
"Not very helpful at all. I was given a time frame of anytime between now and 5pm and leave your car here from the garage supervisor or manager."
"I am still waiting for my refund after one week. Called the number on email,,given another number for refunds. Not very good."
"Ridiculous queueing times when store isn't even busy!"
"Very slow at the tills, They asked everyone for an email address for the receipt? Really slowed the process down."
"Discusting customer service."
"Absolutely terrible service. They literally refused to adjust the smallest thing on my bike because they weren't allowed to touch it."
Product and Service Quality
Pros:
"Good to nip in to when you need bike parts in a rush and you can't wait for an online delivery."
"Both of them were very helpful and sorted the job quickly in these difficult times."
"The staff were amazing in their efforts to help."
"Now had the bike carrier - a Thule 9403 - fitted, and feel like it's Xmas!"
"Excellent service today. Very helpful staff. Went to buy some antifreeze coolant for the car and was faced with bewildering options."
"Just split my wheel wall on a dodgy curb pulled in as it was only up the road, the gents at Halfords put my spare on."
"Outstanding expertise in bikes evident throughout my time in the store, I would definitely trust the staff here with my Specialized MTB."
Cons:
"Brought an electric bike in February 2021. Had had multiple issues with the bike and still not fixed."
"Car went to have alternator replaced. My car was returned with additional electrical faults."
"One of the most dangerous attempts at puncture repair by inept technician."
"Been to get some parts (bike) lad who served me hadn't a bloody clue on what was what."
"The staff are ignorant and lazy.. Stood playing on mobile phone & chatted amongst themselves at the till while completely ignoring me."
"Very unpleasant staff, you come to the office to get your paperwork after MOT has been done, they ask you to leave then call you back in after 60 seconds."
"Had 4 tyres fitted, 18in alloys. All 4 alloys marked."
Staff and Management
Pros:
"Danny was truly a credit to this company, extremely informative and friendly."
"Today I visited Halfords in Huddersfield, and I was served by Amran. He was so helpful and thorough in explaining everything to me."
"Sales assistant Bex at the Huddersfield branch was excellent advised us on the benefits of each toddler car seat spent a lot of time fitting seats into our car before she was happy the seat was safe."
"Very friendly and professional. Extremely informative with very good advice."
"The man today that did our returns was brilliant, no messing and even did us a half price deal on the pump for having to do a return."
"Shannon was absolutely brilliant. It took her 15 minutes to locate my order on the system, and couldn't have been more helpful."
"Big thanks to Matthew at the auto centre. It was a super busy day but he very kindly took the time to come out to our car and explain the simple issue we were experiencing, and how to avoid it in future."
Cons:
"I will give a 0 star if I can spend nearly £400 one bike broke after a week took it for a Repair."
"Store: Huddersfield Time: 2pm Date: 7th September 2022 Complaint about Brown hair man with man bun and glasses, behind till."
"Absolutely terrible service. The staff seem to be incompetent and scared to touch things even at the cost of common sense."
"Poor customer service..waited in the queue to pay for 20 mins whilst the one man on tills dealt with someone else."
"Disgraceful behaviour / harassment by staff!!!"
"0 stars! as usual the service in store is below satisfactory, never anyone there to help!"
"Very disappointing that in this day and age, a woman cannot give an established business a contact number, without the fear of harassment."