Hastings International Estate Agents Rotherhithe Reviews Summary

Customer Service

Pros:

• "Great experience renting our flat through Hastings."
• "Hastings International have given invaluable advice and assistance in letting and managing our flat in Rotherhithe."
• "The customer service is incredible, they respond to me asap and give me quick solutions."
• "We received all the replies promptly and Stevie was really helpful."
• "I also find they respond to any queries instantly and resolve any problems."
• "Stevie and the team at Hastings International Rotherhithe offer us a fantastic, professional and friendly lettings service."
• "Shout out to Amiyah, as has been amazing throughout our renting process."

Cons:

• "Haven’t heard anything nearly a month later. Unprofessional."
• "Will purposely ignore emails and calls."
• "They do not communicate with the customers."
• "Would rather not use in the future."
• "Do not expect any service after deal completed."
• "Maintenance issues were either ignored or dealt with poorly, with our property manager Louise taking weeks to respond to emails and avoiding phone calls."
• "Person on the phone was very rude and short with me."

Professionalism

Pros:

• "I recently sold my property through Hastings International. I had the pleasure of working with Michael Worrell who was excellent from start to finish."
• "They were responsive, professional, and guided me through the initial steps seamlessly."
• "He was not only knowledgeable about the local real estate market but also went above and beyond."
• "I highly recommend James Hayes; he is very polite, professional, honest and hard working."
• "Very professional and top service."
• "His dedication to client satisfaction and excellent communication skills made the entire experience stress-free."
• "Emmanuel’s professionalism and expertise were evident throughout the entire home search process."

Cons:

• "Unfortunately this has been my worst experience to date of a negotiator."
• "The worst property agent I've ever had the misfortune of dealing with."
• "This was one of the worst estate agents I have ever dealt with!!"
• "The worst customer service possible: after a skilled sales pitch, you're left in incapable hands of unprofessional unknowledgeable careless soulless 'management'."
• "Cowboys! Hastings rented us a ‘Luxury’ flat under their management with no working toilet, no working kitchen sink, blocked drains, broken blinds, no hot water, broken cooler, piles of rubbish."
• "They are VERY unprofessional, and unresponsive."
• "Deeply unprofessional, do not act in the interests of the landlords or the tenants, avoid at all costs."

Management and Maintenance

Pros:

• "Hastings International have provided me with a total service from start to finish."
• "We've engaged Hastings since June 2015 to manage our property in London, and have been satisfied with their reliability and professional service."
• "I have had Hastings International looking after my property since 2015 in terms of letting and management matters and am very satisfied with their professional services provided."
• "The management of the property and any issues is always handled efficiently and effectively."
• "They assisted us through the renewal of our contract smoothly and efficiently giving us peace of mind throughout the process, affording us a reasonable and fair price for the renewal of our contract."
• "They have performed immaculately over the years they have managed my property."
• "Hastings has been looking after my Rotherhithe property for nearly 20 years."

Cons:

• "Landlords - Hastings won’t look after your property. Tenants - You’ll be stuck with a broken property."
• "The main management team that handles contracts and other items are so bad you will have a terrible time renting from this agency."
• "Upon leaving, Hastings ignored requests for a deposit return for a full 6 weeks."
• "They delay to return our deposit and try to charge us a lot of money for work what they done for new tenants but there was normal wear and tear!!"
• "They try to get fee from every single admin task and are not able to refund a deposit in time!"
• "Jason Gunns, the property manager will deliberately ignore property maintenance requests."
• "Completely unprofessional and irresponsible; you will be passed around from person to person when something does goes wrong."

Financial Aspects

Pros:

• "All this for a very good price."
• "First class service, I can't recommend highly enough."
• "Highly recommended"
• "Totally recommendable."
• "I am fully satisfied with the service and happy to give a 5-star review."
• "Thanks again for helping me to move my lovely home."
• "I could not recommend them enough. Thanks to Stevie again for his prompt replies and making tremendous efforts to meet my rental property expectations."

Cons:

• "They choose the move in date, they have huge agency fees, they promise you a professional clean which never happens."
• "Watch out for the extreme agencies fees, rude staff, extreme deposits."
• "They have the highest fees in the market, even more than Foxtons."
• "In general the service is quite expensive as there were quite a few 'add-ons'. Charges which was not clear in the service contract."
• "Hastings demanded I pay them £60 to provide a reference for me to the new agency after we decided to move."
• "They refuse to give back, until you pay the £300 professional cleaning fee."
• "Stay well clear from this joke of an estate agency who are 100% focused on PROFIT and 0% focused on the consumer."