Address: 106 Westbourne Grove, London, W2 5RU, United Kingdom
Phone: +442045410555
Rating: 4.7
based on 114 reviews.
Customer Service
Pros:
"Fantastic customer service and knowledge. Adam the sales person really knew the bike and system I was interested in, taking the time to explain it all in an honest and open way."
"Adam and Toni for their time and kindness in helping me with an issue with my Pashley last week."
"The whole team have been super helpful and attentive from the getgo. Big shout out to Adam and Chris as they were very emphatic to my circumstances."
"Incredibly helpful, efficient and honest. Adam in particular was stand out."
"Fantastic customer service from Tony. He was extremely flexible and practical, helping me to save over £100."
Cons:
"After acknowledging that it was their fault, Balfe's provided no support, repairs, compensation or even basic sense of humanity."
"Avoid this Branch at all cost! I booked a tyre change. Three days later I return to have my bike handed to me with my old tyres wrapped around the frame."
"Avoid this Branch at any cost. Booked a service 2 days in advance. Brought the bike at the opening of the store, 8am. They had the whole day to do nothing, no update, nothing."
"This is a disorganized shop....misplaced ordered parts, failed to follow up with me in communicated timeline, do not pick up phone so impossible to track what was going on."
"Very disappointing service. Had to return my bike 3 times because they didn't fix the gears properly, and made the problem worse."
Repair and Maintenance Quality
Pros:
"The mechanic helped me repair the fault immediately but since they couldn’t fix it 100% in such a short time they still made sure there was a usable brake."
"Popped in because of a slight issue with my back brake and the team here could not have been more helpful, offering not just advice but putting the bike up on the stand and fixing the problem."
"Super helpful and friendly staff, even helped out with some spare parts they dug out of a drawer in their workshop so I could get my bike going again in no time."
"Fantastic experience. Walked in with a pedal fallen off and they repaired it free of charge by replacing a bolt in the assembly."
"I had a bike accident and dropped my bike off at this location. The whole team have been super helpful and attentive from the getgo."
Cons:
"I did not think a trivial bike repair here could endanger my safety and health and lead to a traffic accident."
"Efficient and not too expensive when I asked them to replace my tyre, so I was pleased with the service until I cycled to work and realised they had not reattached the brake linked to that wheel."
"My family used to be regulars here, but I did not think a trivial bike repair here could endanger my safety and health and lead to a traffic accident."
"Avoid this Branch at all cost'!!!' I booked a tyre change. Three days later! I return to have my bike handed to me with my old tyres wrapped around the frame leaving rubber marks on the frame and a uninflated rear wheel."
"I got my bike serviced on Friday and collected Sunday. They had forgotten to put a spacer in, so the cassette had excessive play and vibration."
Accessibility and Convenience
Pros:
"Great store with competitive prices and no hidden costs. I bought a Trek MTB from Balfe’s online and the delivery was quick and convenient."
"My Brompton needed new chain and sprockets and it turned out also a replacement gear lever. Everything about the transaction was great. Opening hours (8am weekdays and also open on Sunday) v useful."
"I bought a bike here on Cyclescheme and had a good experience. Firstly they held the bike I wanted with a refundable deposit while I waited for the Cyclescheme process was completed by my employer."
"Great place, been trying to fit tight new tyres onto my tubeless rims for the last two days, ran out of patience and took it to these guys as I’m riding tomorrow and it was sorted within 5 minutes!"
"Telephoned the shop asking if they could repair sticking back brakes that day. Telephone was answered quickly, staff were friendly and welcoming."
Cons:
"I went to get my breaks fixed without calling or booking and even though they were fully booked they made the time to fix them on the moment so I could keep cycling straight away."
"Went there for a bike which has issues with gears. I was told eventually that the entire gears system had to be changed."
"I called early this morning and asked if they could fix my electric battery. I advised I had a non UK electric bike and therefore I gave them the brand and model he said to bring it in."
"Arrived 10 minutes before the shop closed with a flat tire i'd picked up on my route home, the guys replaced the inner tube no fuss and got me on my way."
"So glad to have a good local bike shop in the neighbourhood, super helpful, friendly & efficient service and advice."