Tortilla London Bridge Reviews Summary

Customer Service

Pros:

• "Very friendly, nice and professional staff."
• "Staff was very polite and helpful."
• "Can't fault the one young lady dealing with the lunchtime rush; friendly, helpful, and somehow still a smile."
• "The wonderful staff at this great spot helped me massively."
• "At the tills I was warmly welcomed by the Wonderful Winston."
• "The little lady on the counter was so kind and cheerful."
• "The staff were helpful and they held my hand father-like and guided me through the whole process."

Cons:

• "Extremely pathetic customer service! Rude behaviour."
• "Service was abysmal, fast yes, but done in a way that seemed like I'd insulted her family by simply ordering."
• "The customer service though was a bit poor."
• "This is really bad customer service."
• "The staff member at this point is visibly flustered and losing her cool. She shoves the food in my direction."
• "Really grumpy guy who clearly objected to having customers."
• "The London Bridge branch act as though you're an inconvenience, they don't want you there, they are rude and the food is sub standard."

Food Quality

Pros:

• "Tastes real good and is cheap for the area, £4.50 with chicken."
• "The food quality and size is good, prices are ok I guess but communication with staff is bad."
• "The food was steaming hot, felt fresh and tasted good."
• "One of the best burrito's I've had."
• "Properly seasoned beef and related accoutrements were a joy."
• "The Burrito was excellent. Prawns were lovely, big and juicy."
• "Delicious burritos! Staff is definitely not stingy with the fillings which tasted absolutely amazing."

Cons:

• "The most disappointing Tortilla I've been to. All for a large box and they only fill up one third of the box."
• "The portion is a joke."
• "Beans and meats (beef, pork) are never drained so you end up with soggy burrito."
• "For a little bit of chicken, veg and guac, I’d expect to at least feel full afterwards."
• "Just chicken and vegan fillings available. If you want beef, pork or any other filling you have to wait because is not available in the food bar."
• "The Guacamole was brown and it was mostly onion with a bit of avocado, not Guacamole."
• "Burrito was very poorly wrapped, as fell apart as soon as unwrapped."

Hygiene

Pros:

• "The restaurant is enjoyable, modern and clean for a fast-food chain."
• "The place was clean."

Cons:

• "Hygiene is not a concern at the London Bridge Tortilla branch which is a shame as the food is good."
• "I saw one girl serve without gloves who touched her nose then told the customer she had just sanitised her hands. That was a lie."
• "Their kitchen could definitely use a disinfecting scrub."
• "The food was good, but as we were eating, my friend and I saw the employees spraying the cleaning chemicals on the counter over the food."
• "Toilets were a horror show. Seriously. Like you'd gone into the down below."
• "Hygiene in this place is zero."

Ambience

Pros:

• "The decor was also cute & lively."
• "Lovely place for a quick, yet delicious food."
• "Great music and atmosphere."
• "Atmosphere is great, good music and the murals are fantastic."
• "Loved the place and the ambience."

Cons:

• "Atmosphere would be zero if it were possible to rate it that low."
• "The entire restaurant was filled with smoke, we were sitting upstairs and the exposure to it was enough to make your eyes itch."
• "I couldn't even hear my friend speaking in front of me."
• "The restaurant was empty but the staff serving was insisting on rushing through and mixing orders."
• "Sometimes feels like military training camp when someone is shouting orders at you."

Value for Money

Pros:

• "Great value for money !! quick service!!"
• "The portion of meat or guac you get depends heavily on who prepares your burrito, but summarily great quality and good value for the money."
• "Prices are very good!"
• "Good value."
• "The prices are not the cheapest but they are reasonable, especially for London."
• "Delicious food and good value."

Cons:

• "This used to be place offering excellent value for money. However, the quality of food (including size portions) has decreased over the years."
• "It's very pricey for how much you get compared to other chains."
• "Quite pricey for what you get though."
• "Very overpriced."
• "It's gotten a bit too pricey for a standard burrito since they increased their prices last month to £7.35."
• "Over priced and small portions."
• "Incredibly stingy portion of meat on the burrito."