"No booking is required, and Covent Garden tube station (Picadilly Line) is walking distance away."
"The theatre has many entrances which makes it very accessible and it also means no queuing time."
"Lift available."
"The venue was disabled and senior friendly for access. The location was short walk from the public transport."
"It's a great place to have a meal & drink before a show."
"Wheelchair accessible areas, lifts down to toilets."
"If you know Central London and if you are lucky enough you will find a parking spot around but it isn't easy so I would recommend public transport instead."
Cons:
"The only bad thing about the building is how small the sits are (REALLY small) and how hot was inside during the show."
"Seating is cramped in both pitch and width."
"By the end my knees were screaming for even an inch more space."
"The seating is extremely cramped, since the seats are very small."
"Basement and route to toilet is like a maze though."
"Even attempts to call their box office resulted in a waiting time of over an hour."
"Also with poor signage meaning lots of people getting lost and wandering around looking for toilets etc."
Customer Service
Pros:
"The front-of-house teams are always incredibly polite, helpful and friendly."
"Staff were very friendly and helpful and always had a smile."
"Michael, the Box Office manager, was so kind."
"Staffs are very friendly and helpful."
"The staff is kind and helpful."
"Thank you to all the staff for guiding and assisting me."
"Such a beautiful place❤️ staff is really nice and helpful."
Cons:
"Staff are unable to respond to complaints immediately and their advice was that we should just write an email to complaint! Terrible customer service."
"The guest service should definitely be worked on."
"The blonde American usher (section 1B) seemingly also has an issue with certain members of the audience."
"When we got their we wanted to get a quick bite before the show but it was so busy 20 mins before the show. Not enough staff to help with orders."
"The security at the door are the rudest I have ever encountered in London."
"We were met with 'Technical Errors'."
"This time we experienced queues to get tap water from the water fountains which didn’t operate properly and not everyone manage to fill their glasses."
Value for Money
Pros:
"Some tickets are quite expensive but definitely worth it. But if you are on a budget, don’t be afraid to take the cheaper ones because the view is still very good."
"Some seats are available at around £10 for performances but some can be with a very restricted view."
"Prices of tickets can be very high, but it's worth considering the restricted view seats that are cheap but often not too restricted, and the Friday Rush cheap seats."
"Paid only £8 - couldn’t have wished for a better value for money!"
"I bought it at Friday Rush for £32."
"Ticket price not too bad at £30 for an excellent view from the amphitheatre."
"I appreciate that it is possible to get cheap tickets under 10 pounds even though with restricted views."