Zaks Mousehold Diner Reviews Summary

Food Quality

Pros:

• "The burgers are ALWAYS great and the staff are friendly and accommodating."
• "Food was tasty and incredibly hot."
• "Really good food as always. Portions are very large and so you don't always need several courses!"
• "Quality of food was great considering the large portions and comfortable prices."
• "The portion sizes are always plentiful, excellently cooked and very satisfying!"
• "The food comes in large portions and they have 20+ burger options on the menu, with most of them also catering to vegetarians!"
• "The food was soooo good, those chicken wings were so crispy and fresh, the ribs and the pulled pork sandwich, the Fajitas all really tasty and you could tell they were freshly prepared."

Cons:

• "If I had a gripe, it would've been those tiny Shrimps, from who knows where, on my Surf and Turf."
• "Food was ok but was overpriced for the quality."
• "Menu has changed so not as much choice for burgers anymore also don't have the option to have your burger rare, medium rare or well done they are just all well done and tasted about burnt."
• "Thoroughly disappointed and I would say it's only a matter of time before the place shuts down if they keep serving that standard of food."
• "The food was large in portion size but the burgers we had were quite dry and 3 of them didn't have much sauce which was a shame."
• "Food ok but could be so much better. Cook their burgers minimum medium, does this mean they are unsure of the quality?"
• "The bun wasn't toasted and was as dry as an Arabs flip flop."

Service

Pros:

• "Many thanks to our server Ryan, who not only served us but found the time to provide us all with the wifi password."
• "Last night the staff were as always happy and attentive, but the food, oh dear. What has happened?"
• "All three waitresses we have been served by had a laugh with us and were very knowledgable on the extensive menu."
• "Staff were friendly, attentive, and served the food quickly."
• "Our server was helpful and cheerful."
• "The service is really relaxed but engaging and kind."
• "The staff here are also always really attentive and friendly."

Cons:

• "We were very disappointed there was 5 of us one was gluton free which I mentioned when I booked."
• "Not 1 of us could really say we would go back."
• "We were rushed so much I was still eating the last mouthful from my plate when our plates were taken away."
• "Only down point was staff meeting with one very loud male making it hard to talk."
• "Service was a little slow but perhaps they were short staffed."
• "TERRIBLE SERVICE. Made me wait over an hour for food."
• "Had the brisket meal was awful lukewarm undercooked and really fatty."

Ambience and Setting

Pros:

• "Absolutely amazing setting, decorated out with old American memorabilia!"
• "So much fun, awesome atmosphere, and huge portions!"
• "The property and ambience is amazing on a late summers evening."
• "You get that really American diner feeling as well."
• "The atmosphere, the building and decorations of this American diner makes the dining experience even better."
• "The rural setting is also lovely, and as an American, I enjoy the attention that Zaks put into creating an authentically American ambiance."
• "You really feel cosy and there is loads of American decorations."

Cons:

• "Be aware, there is a tiny car park, that does not belong to them."
• "Just note, parking can be a problem!!"
• "Looking a bit grubby and outdated."
• "Finally the atmosphere and music were both entirely lacking."
• "The only thing that lets the place down is the uncomfortable chairs and that you can feel a bit close to the other diners in certain seats."
• "Not to go too deep, But I can't help but to also mention the atrocious seating, 100% flat wooden unpadded seats, only comfortable to a lucky few as far as I can tell."
• "Very noisy in there, and combo of lights, noise & overhead fans made it a bit of a brain scrambler."

Value

Pros:

• "The burger menu is awesome and the best in the fine city of Norwich."
• "Lovely relaxed atmosphere did not feel pressured to hurry our meal at all."
• "They also offer student discount on weekdays to UEA students!"
• "Menu is really big and great if you are veggie or vegan :)"
• "Good choice, all the burgers can be swapped out for chicken or veggie."
• "Absolutely awesome, king sized servings, not pub grub warm ups but properly cooked food."
• "Good prices and friendly staff."