Copper Beech Reviews Summary

Service

Pros:

• "Really professional and friendly helpful staff that work really hard."
• "The member of staff who waited our table was very friendly, professional and attentive."
• "Staff were extremely friendly and helpful."
• "A great welcome upon arrival and attentive staff."
• "Waiter was cheerful and helpful."
• "All of the staff were very welcoming but Emma and Daniel were exceptional."
• "The staff were great! the service was good."

Cons:

• "Service was fine but carvery wasn't good... There was a very unpleasant toilet smell in the main bar also."
• "The waitress got very stroppy."
• "The manager was extremely rude and talked to me like a 2nd class citizen."
• "With no apology whatsoever the chicken strips were taken and then we were given vegan strips and expected to just be ok with it."
• "Sat for over 15 minutes after I mentioned this and no one had the decency to come and apologise."
• "I emailed and no response was given."
• "But I do feel they need more Chefs on duty as had too wait a long time for chef to return."

Food Quality

Pros:

• "Was pleasantly surprised of the variety of food on offer and reasonably priced."
• "The meat was tender and full of flavour and the vegetables were fresh and hot."
• "The food was really lovely, very hot and cooked perfectly."
• "It was one of the best meals I've had out in a while."
• "Had a fabulous meal today, everyone is so friendly and pleasant."
• "Good food not expensive!!"
• "Came here for Christmas Dinner yesterday and was very impressed with the food and service."

Cons:

• "Although the service was good and the vegetables .. were nice the meat portions should have been a lot more generous .. the slices are too thin just Slithers. and not value for money."
• "Small portions of meat, poor selection of tasteless veg."
• "Don’t order the club sandwich it had nothing except half a slice of tomato."
• "We ordered the rocky road sundae but it had not a trace of any brownie pieces, it was just mostly cream with a small amount of ice cream."
• "The burgers were so dry, no lettuce...the chips and wings were nice."
• "£1.45 for 3 (yes, three) tiny onion rings."
• "Nearly £15 for a bowl of cold supermarket crisp ‘nachos’ with NO cheese sauce."

Cleanliness

Pros:

• "Inviting entrance into a spacious and comfortable dining area."
• "Comfortable and spacious with a play area for kids."
• "Visited today 20/1/24 and Scott was friendly. Clean environment. Bar staff polite and approachable."
• "Everywhere was clean; I noticed that as tables became vacant, they were all cleaned and disinfected."
• "The Venue, Copper Beech, was clean and tidy, the bar staff were very attentive and friendly."
• "Lovely clean restaurant, staff all polite and food is all very nice."
• "Restaurant was clean."

Cons:

• "I assume due to staff shortages the tables weren't very clean and the toilets looked abandoned."
• "Very run down inside, compared to how it used to be."
• "Toilets in a poor dirty state, possible health hazard."
• "The ladies sanitary bin was full to the brim, so the toilets were quite awful to use with a slow flush."
• "Also went into the toilet and both toilets had poo stains in them and just looked dirty."
• "The chairs were badly stained & made the place feel a little unkempt."
• "Had the carvery vegetables dry and roast potatoes were hard."

Value for Money

Pros:

• "Good value for money, family friendly."
• "Had the steak and a drink deal, it was very good, everything piping hot."
• "Great deal steak and a drink for just £12.95 was great value."
• "The prices are very reasonable and the portion sizes in my opinion are generous but not excessive!!"
• "Meal prices are very reasonable considering the large portion sizes."
• "It’s been a while since I’ve eaten a burger so good and didn’t pay 30£ for it."
• "The meal was as you would do yourself at home and really good value for money."

Cons:

• "Prawn cocktail for starters... bit pricey."
• "£4.50 for a bottle of alcohol free beer seemed a little steep."
• "Cheese Bites for £5.95... Well you only get a measly 3 and what is worse they serve it in what I would call a dog bowl."
• "Quite expensive for what you get on your plate, amount of chips you get with your steak would hardly be enough to feed a five year old let alone an adult."
• "No way were these meals worth £8:25."
• "In general there was some sort of disdain towards us, was it because we were older over 60?"
• "The food was dire and very overpriced. Never again."