Leaders Letting & Estate Agents Kingston Upon Thames Reviews Summary

Property Management

Pros:

• "Vicki Harbor has been great with managing and looking after our property. She is proactive and keen to assist, while maintaining excellent communication."
• "Since moving in we have had some small issues with the property but when mentioned to the property management team they have made effort to rectify things."
• "Steph’s taking over the property made a huge difference."
• "The entire Leaders Kingston team is very friendly and professional."
• "We would like to send out a special thanks to our property manager Mr James McCloud for being so reliable and helpful."
• "Leaders let my flat on the day it was first marketed at exactly the rent their market appraisal estimated."
• "Kismet made the whole process from start to finish an extremely pleasant and stress free one."

Cons:

• "Not only were we NOT warned that we were moving into a property that had a terrible mold problem but once we asked what could be done about it we were told to use the dehumidifier provided by the landlord, which did nothing."
• "Slightly less impressed with the company who dealt with referencing checks (they were a bit slow & I didn’t appreciate repeated automatically generated emails)."
• "When I have contacted them about repairs, they do not bother to reply."
• "Property management is really poor, we decided to end our tenancy early because we found Leaders so useless."
• "Rented for over a year, problems with property from day one that were never resolved, despite numerous emails from the week we moved in."
• "The property on moving in was dirty in poor maintenance, inventory totally wrong."
• "They rented a one bedroom flat for us and increased their charges over time and without any notice."

Customer Service

Pros:

• "Larissa Hall, Property Manager, was both proactive and very helpful when she stepped in to respond to an email of mine intended for one of her colleagues."
• "Every tenancy has its challenges and we can say that the Leaders team have dealt with all of them in the most professional way possible."
• "Cannot recommend the letting team highly enough."
• "I can't recommend this branch enough, Louis managed to get us the property of our dreams and set everything up perfectly."
• "I could highly recommend them to anyone looking to rent a property in the Kingston area."
• "Great experience with this agency. Rapid responses, very professional friendly staff and overall very helpful with my property search."
• "I have been renting in London for a few years now and Leaders have been my absolute best experience so far."

Cons:

• "They deserve 0 stars really!"
• "I’m writing my review to talk about my worst experience with this agency."
• "Very bad experience with Leaders Kingston."
• "HORRENDOUS! Please, please avoid at all costs. Staff rude and incompetent - in particular Annabel from the property management team."
• "Just terrible, we would not recommend them whats so ever!!!"
• "The worst experience I ever had. Never ever deal with Leaders, very unprofessional, no reliable, the most expensive."
• "Worst agency that I have ever worked with."

Communication & Responsiveness

Pros:

• "I loved online tenants portal for communication, documents submission, references and reports etc - easy to use and secure."
• "They were quick at responding to any questions and providing me with updates on the process."
• "Would thoroughly recommend Leaders and Adam specifically."
• "I am delighted to write this review of our tenancy process with Miriam Akdi. From start to finish, Miriam was a pleasure to work with and made the process of renting our new home a smooth and stress-free experience."
• "The whole process was seamless from start to finish and executed both quickly and professionally."
• "Leaders and the landlord were very accommodating to our requests and it was a stress free process thanks to Leaders brilliant agent."
• "Our experience with Leaders Kingston and with Sophie has been incredibly positive. They have been and still are very helpful and attentive with us."

Cons:

• "The man who came round rang the door bell, handed us the letters and wanted to just leave, poor guy was worried about a parking ticket."
• "We make an offer for a property to rent and they never let us know if we were accepted or not."
• "Failed to sell a flat within my building so their board has been dumped within my front garden."
• "My house Extremely Cold!!!!! No heaters are helping you!!! Fees extremely too much....."
• "STAY AWAY"
• "The mold problem got so out of control to the point we needed urgent help with it. Their response was to call us randomly to inform us we had to move out a month early, no compassion, poor communication and just rushed leaving us high and dry."
• "Avoid at all costs. Rented with them in October 2018. Asked to change rent payment date from 24th to 30th, no problems raised. Started receiving rent arrears statement."