Quality Conveyancing Reviews Summary

Communication

Pros:

• "She was always accessible, always returned my calls, and responded patiently to my many queries."
• "I have to say she’s the most reliable and quality conveyancer. Communication was excellent."
• "Jay in particular was very professional and efficient and turned around documents and information etc quickly."
• "Communication was transparent and prompt at every stage of the process."
• "Chandni always responded to our emails promptly and took care to explain things when needed."
• "They keep you up to date every step of the way via phone, emails or face to face."
• "She responded very quickly to my many questions and queries, and often would answer the phone to my calls immediately."

Cons:

• "Marketed speedy exchange but ended up taking forever and eventually failed."
• "They managed to finish my job, however some of the staff members are not very keen to be helpful and you have to chase them for something, they are probably too busy to spend sufficient time for each client."
• "Simple requests cannot be adhered to and when asked for clarification as to what was discussed and agreed I get a rude and downright arrogant response."
• "Limited transparency and guidance for first time buyer."
• "The only challenge I had throughout the entire process was trying to get clear, straight answers from my QC conveyancer."
• "There were a couple things that needed double checking towards the end, but it got resolved quickly."

Professionalism

Pros:

• "Quality Conveyancing provided support and insisted that everything was handled with the highest level of ethics."
• "The Quality Conveyancing team is very professional, responsive and supportive."
• "Jayshree is an excellent conveyancer who is diligent, to the point and straightforward."
• "They carried out the conveyancing on my father's property very caring and understanding to the needs of a 91 year old man."
• "The entire process was carried out with impeccable attention to detail, professionalism and we could not thank the team enough."
• "Chandni provided outstanding customer service from the start."
• "Chandni was calm and professional through the whole transaction and also kept me updated at every stage."

Cons:

• "However, I would have given 5* if not for their costs! Very expensive in comparison to several other firms I received quotes from."
• "Its not competitive and far more expensive than it needs to be."
• "Overpriced and ill-mannered."
• "If you are looking for hot headed unprofessionalism then this is for you."

Efficiency

Pros:

• "Highly recommended for time sensitive situations."
• "We managed to complete within two months despite delays from the other side."
• "They've been ahead of their own deadlines (when things have been in their control) and the whole experience from the offer on the 24th March to completion 19 May was swift but thorough and communicative."
• "Had an incredible experience using this firm. Sold my leasehold flat using Brinda who got us from offer accepted to exchange of contracts in under 6 weeks."
• "Chandni helped me buy my house at warp speed, before the tapering of the stamp duty holiday in June."
• "The whole buying process was quick and efficient. Overall, the entire mortgage process only took one month from start to finish."
• "QC helped me on a time sensitive transaction which completed within 5 weeks of instruction."

Cons:

• "Paid for premium 'hassle-free' service, but end up with a lot of stress during the process."
• "The compliance team could have been quicker to complete their due diligence but other than that all good."

Customer Satisfaction

Pros:

• "I will recommend to family and friends for sure!"
• "I am so grateful for her professionalism and dedication, and highly recommend Quality Conveyancing to anyone in need of conveyancing services."
• "I would highly recommend Quality Conveyancing for their service. Highly Recommend !!"
• "As first time buyers, it's quite daunting going through this house process. QC made this very easy for us and took away a lot of stress."
• "I will definitely use Quality Conveyancing again in the future and undoubtedly recommend them to all our friends and family."
• "I would highly recommend this brilliant solicitors and have already told all my friends and family about my experience."
• "I would definitely use them again and recommend to friends and family without hesitation."

Cons:

• "They are very expensive, but you get what you pay for."