Vanilla Tramp Reviews Summary

Salon Atmosphere

Pros:

• "The decor and finish in the salon is lovely and the levels of cleanliness are very good."
• "It's the most lovely salon I've ever been to, plus the decor is just 🩷👌"
• "The Salon is super clean and smells lovely!"
• "Loved the decor, very cute and stylish."
• "The salon is gorgeous and had very good covid measures in place."
• "The salon is extremely professional on all levels."
• "Lovely salon with friendly staff."
• "The inside is so nicely decorated, lovely place to be."

Cons:

• "The salon was busy which meant there was a 15 min wait."
• "It’s very busy so don’t expect a relaxing environment, it’s more like a nursery as there were more kids there than adults on my visit!"

Customer Service

Pros:

• "Everyone is so welcoming from the moment you walk through the door."
• "All the staff are warm & welcoming."
• "Everybody was really welcoming and friendly."
• "I always leave the salon happy and eager to return."
• "The whole experience was just fab!"
• "Everyone working there was so nice it was impossible not to feel comfortable."
• "Thank you to Yasmin and Lilly.. amazing as always, there on point with safety everything is in place felt super safe."

Cons:

• "I messaged the next day practically begging if there was anything they could do and was told by lily no nothing without bleaching my hair."
• "I was told the appointment could not be re-arranged and that I'd be charged in full for the appointment."
• "The girl who did my toes was so so lovely and worked as fast as she could and I would definitely go to her again if she worked elsewhere."
• "Terrible experience with this salon. I got all planned for a special day, booked appointment with them and they cancelled 20min before my appointment."

Styling and Hair Treatments

Pros:

• "You listened to exactly what I wanted and the result are amazing."
• "Katie is a hair wizard. She always smashes my brief."
• "Abby was my hairstylist and she’s great! After my appointment, I had the exact haircut that I really wanted."
• "I had an amazing experience getting my first ever balayage done."
• "I loved the salon experience - Thank you Yasmin for my fresh cut, blow-dry and style, my hair looks and feels incredible!"
• "I have been seeing Lilly to have my hair cut and coloured now for almost 5 years and I can’t recommend her highly enough."
• "Really pleased with my nails. Adele was great - such attention to detail, lovely to chat to and I left with perfect nails."
• "I've been coming here for a while and I've always been very happy with my hair afterwards."

Cons:

• "Instead I left with dark brown hair and in tears. I was so upset and after my stylist consulted with the manager they agreed it fair to JUST charge me the £25 for a blow-dry."
• "The way my hair was dried was awful and not professional."
• "They did not cut my hair at all like the photo and didn't speak to me very nicely when insisting they had done so."
• "The staff were so lovely but my hair styling was not! I have curly hair and felt that it wasn’t understood or properly cared for."
• "So disappointed as such a lot of money to spend and now I look in the mirror every day and want to cry because I hate my hair."
• "Terrible customer service as they have no remorse for how you are unhappy with what you received."
• "Unfortunately the way my hair was dried was awful and not professional."
• "I showed the woman loads of photos of what I wanted and it looks nothing like it. She gave me highlights. Not a balayage."