Address: 31 Foregate St, Worcester, WR1 1EE, United Kingdom
Phone: +441905616616
Rating: 4.4
based on 339 reviews.
Customer Service
Pros:
"All of the staff at Leaders are friendly, approachable and accommodating."
"Sophie from Leaders has made our experience of renting our first home an absolute breeze."
"Sophie has been brilliant at communicating with us in regards to a number of properties."
"Both Laura & Sophie have been in very good contact and have reassured us with what is going on in the process."
"Sophie was very prompt with her responses and helped to smooth out the often frustrating bureaucratic procedures involved in renting."
"Sophie and Laura have both been amazing. Going above and beyond to find me a pet friendly property."
"Sophie Clifton has been exceptionally helpful regarding our move to Worcester."
Cons:
"I moved out of a property rented through Leaders over 9 weeks ago and despite being a perfect tenant for years I am still waiting for the return of my deposit!!!"
"As a very long standing client of Leaders I am very disappointed that I can not get any response from Leaders in Worcester with regards to a query on two of my properties."
"The last time I called to report an ongoing issue which they never sorted, I was told by (Rosana I think her name was) in a snotty tone to calm down as it's not her fault because it's the first she knew about it which was a blatant lie."
"First property at Leaders, great service. Second property... wish I had not bothered."
"And their 'maintenance'? What a joke."
"Unfortunately a bad experience using this company. If you want to have a company take money for just handling the rent then use leaders. They do nothing else for you and the incompetence is there for all to see."
"The worst letting agent I have ever dealt with."
Communication
Pros:
"Grace Rowberry was helpful throughout and always quick and responsive to all the queries we had."
"Thea Meek in Property Management at the Worcester branch has been a breath of fresh air to work with."
"Sophie (in the Worcester of office) handles 3 of my BTL properties there and she is so utterly responsive to everything - including responses on Sundays."
"Phil and Laura have worked with speed, efficiency and kindness."
"We have always found Laura to be very pleasant and helpful."
"Sophie was incredibly helpful. After an issue arose that could have potentially affected our move Sophie took ownership and ensured that it was resolved quickly putting us back on track."
"Whenever I have questions and raise concerns, I am sure that they will respond in a timely manner."
Cons:
"But still disappointing that after at least 5 emails to Leaders in Worcester I have still not received a call back over a 2 week period."
"The answer to a complaint is to ignore it. Even the head of property management, Sarah Newman does this. Total shambles"
"I will never use Leaders again and would advise anyone else to avoid." (Related to issue with deposit return)
"Whenever I have needed something, i.e any help with maintenance issues or permission for anything at the property, I have had to chase and chase for a response."
"When questioned about their shortcomings and negligence I am told issues would be looked into yet have since found nothing yet has been done."
"Left me with dodgy electrics for years despite numerous calls and visits to the office."
"The agency is a farce, completely devoid of professionalism or tenant care."
Professionalism
Pros:
"Having worked as a contractor at leaders for over 10years now and have found their team of maintenance staff to be professional and knowledgeable."
"I have been a landlord with Leaders for 14 years now and the staff at the Droitwich branch have always managed my properties with professionalism, courtesy and efficiency."
"I would 100% recommend leaders when trying to find a new place to live, whether it’s renting, selling or buying."
"Quite professional and also friendly."
"Thea is always going above to get any maintenance repairs completed asap."
"I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has been extremely professional and always quick to resolve any issues."
"Thea's proactive approach to problem-solving is much appreciated."
Cons:
"Stay clear of Leaders agency – a masterclass in incompetence and greed!"
"Business model seems to be built on the principle of getting tenants in as quickly as possible, then when they leave cause as much delay as possible."
"I've had 3 properties let through Leaders Worcester for a number of years and the service has gone from poor to terrible."
"Very unprofessional service from Alex and Louise."
"They're as helpful as a screen door on a submarine."
"Leaders have managed our property portfolio for a number of years now, but wouldn’t have been the first class service we receive without Megan Turner at the helm, whose efficiency and customer care is second to none."
"I had no sooner left their office to put my property on with them and I was receiving calls bordering on stalking to secure their conveyancing services."