OTTO Restaurant Bar Reviews Summary

Food Quality

Pros:

• "The food as a whole was cooked and seasoned well, packed with flavour and offered a satisfying taste of Mediterranean cuisine."
• "The food was delicious and really stood out from other Turkish restaurants."
• "It was very delicious food."
• "The food is so tasty and the meat is so tender."
• "Food was delicious and a nice size portion leaving you comfortably satisfied."
• "The food tasted amazing was well cooked and presented, not a complaint from anyone in the party."
• "The food is always delicious and you always receive an excellent, friendly service."

Cons:

• "The main issue was the quality of the meat was inedible."
• "Hot chicken wings were a bit overcooked and dry."
• "The mixed Meze platter was ok enough, however the mains were awful."
• "The food is not fresh, is frozen and reheated."
• "The food was extremely dry. Nothing had any flavour."
• "It was quite salty and the chicken was not too juicy."
• "The seafood stew may not have been most fresh."

Service

Pros:

• "The staff really make this place."
• "Our waiter Erol was fantastic also. He's very polite and attentative."
• "The service staff are both knowledgeable and efficient."
• "The metre d' was welcoming and made us at ease immediately. The other waiters were always attentive to our needed without being intrusive."
• "Service was efficient without being rushed."
• "We received such amazing service from the moment we arrived."
• "Staff where very warm, welcoming and attentive."

Cons:

• "Shocking service, would recommend avoiding at all costs."
• "Customer service is non existent."
• "Good food, horrendous owner-manager and a poor experience."
• "I was horrified last night to see the manager lose his temper with a (young female) customer in full view of the restaurant."
• "Really disappointed. Can't return to a restaurant that does not put the customer first."
• "Awful customer service. Birthday meal ruined."
• "I have never had such poor and rude treatment in a restaurant."

Atmosphere

Pros:

• "Had a Friday night dinner with friends here and the atmosphere was great."
• "Elegant, casual the atmosphere was just perfect."
• "They've got the ambience just right for any occasion."
• "Was quite chill evening and awesome atmosphere."
• "The atmosphere of the restaurant is lovely and the food is amazing."
• "The ambience is also magical and romantic."
• "Comfortable atmosphere created by attentive staff, low lighting and split level seating."

Cons:

• "But one problem: the noise! Conversation was always a strain, and even when the restaurant emptied out a bit the level of background noise was pretty challenging."
• "Lovely food and staff but the noise is migraine inducing....have been here many times but just cant deal with the noise anymore....its awful...they really must look into this problem."
• "On a Saturday night it was very full and very noisy."
• "Really disappointed. Was out with my wife on our twentieth wedding anniversary. My wife has sound sensitivity and was startled when she saw the management start a fight with a customer."
• "The spicy lamb kofte was not kofte mince but the fatty chunks of lamb."
• "Food was less than lukewarm. Highlight: Lukewarm but tasty Lentil soup. Lowlights: Chewy cold meat(s)"
• "The falafels were burnt, I tried one and could barely bite into it."

Value

Pros:

• "Best takeaway meal we’ve had in a long time. More expensive than a standard Uber eats dinner, but the food was just as good and just a fresh as a sit-in meal."
• "This place made for a wonderful dining experience. Couldn’t fault anything. Value for money. 10/10."
• "This place is definitely worth 5* for their food and service!"
• "Prices are very reasonable for the high standard of food."
• "Amazing Turkish food, not cheapest a la carte but have meal combo's which are value for money."
• "Great Turkish food. Lunch deal is great value. Under £10 for 2 courses."
• "The food is excellent, beyond delicious and for such amazing pricing!!!"

Cons:

• "Had a nice meal with family but feel it’s too pricey for the food quality generally, comparing with other Turkish restaurants."
• "Here the Seabass was £21."
• "Used to really like this restaurant but we ordered 2 chicken Shish and garlic mushrooms to be delivered today. We used to pay about £35 -£40 but today it cost £54."
• "I am not going to lie, the prices I saw at the menu weren’t cheap."
• "The restaurant is a bit pricey for what it is."
• "Just can't justify the £25 for a mixed grill and then a further 10% service charge."
• "£6.95 for a daiquiri? £5 would be the sweet spot 6 pushing it."