Santa Maria Pizzeria Fitzrovia Reviews Summary

Reservation Experience

Pros:

• "We went there without booking but in less than 10 min they offered a table, which was very nice."
• "We turned up without a reservation on Mother’s Day and the staff were so accommodating and kind."

Cons:

• "Despite having a reservation at Santa Maria pizzeria, they couldn't locate our reservation due to an error in their system."
• "Firstly, they did not reserve a table of 15 for me."

Staff and Service

Pros:

• "I had some issues with mine but the manager/owner handled my complaint very well, with a positive vibe."
• "The service was really quick and friendly."

Cons:

• "The staff was extremely impolite and seemed highly stressed."
• "I had booked the table for 15 people on Friday 10th November eve, the restaurant called me several times in the weeks running up to the date constantly getting the date / time / number of people wrong."

Food Quality

Pros:

• "The pizza was tasty and the meal was good value for money."
• "The pizzas are fresh authentic Italian pizzas."

Cons:

• "To make matters worse, the pizza was burnt."
• "The pizza tasted horrible. It had a weird sweet flavour, the tomato sauce was very watery."

Ambiance and Atmosphere

Pros:

• "The atmosphere was buzzing and even though it was busy the service was really warm and welcoming."
• "When I entered Santa Maria Pizzeria Fitzrovia, I was charmed by its cozy and friendly atmosphere."

Cons:

• "The only slightly disappointing dish was the burata. I've had it at other Italian restaurants and it's usually delicious but this one didn't taste as good and the bread which came with it was a bit dense and heavy."
• "The restaurant was so loud that you had to shout to hear."

Value for Money

Pros:

• "The pizza here is pretty affordable for its large size and delicious."
• "Good prices for great pizzas!"

Cons:

• "We were also charged with multiple items we did not receive and after much discussion could only get a 50% cost reduction on said items."
• "Not very happy about the quality of the pizza. Had this one day before placing the same order online today. The one had in store was amazing. Very good quality and quantity in terms of ingredients and smoked mozzarella. The one had from deliveroo is not very satisfying."