Royal Oak Hotel Reviews Summary

Staff Service

Pros:

• "Another waiter was very helpful and cheerful."
• "The staff are very polite and helpful."
• "The staff are always friendly and helpful."
• "Staff were lovely so friendly and helpful."
• "Very friendly and helpful staff, both at reception and in the restaurant."
• "Staff are amazing."
• "The staff make the place they are so friendly, inviting and very professional."

Cons:

• "Young waiter was grumpy and attitude problem and wearing a baseball cap!!"
• "Even before reading the allegations I wouldn't have stayed due to the fact the staff didn't seem to care they had a customer waiting to be served for ages."
• "The staff seemed less than enthusiastic about our group's visit."
• "One of the rudest staff came across and said no smoking here."
• "The staff on the at the bar on the other had are a completely different kettle of fish rude and obnoxious."
• "Staff not welcoming at all."
• "Didn't find service fast, or friendly, by the bar."

Food Quality

Pros:

• "Nice food. Large portions."
• "Delicious food, as ever!"
• "The food was fantastic. The risotto I had was out of this world."
• "Had some lovely meals in the restaurant too."
• "Breakfast was delicious and the gin cocktails were fabulous."
• "The food was excellent and very reasonably priced."
• "The food was amazing plus the waiters were so lovely went above and beyond to make our dining experience enjoyable."

Cons:

• "Absolute rip off. Travelled from Wrexham for breakfast which we had done only 3 weeks previously and were charged an extra £13 more for the same amount."
• "Some in our party had roasts which the meat was a bit fatty."
• "The roast turkey special, vegetables and potato too hard, 'roast' potatoes were deep fried."
• "The sticky toffee pudding was excellent but at £7.50 I think it was massively overpriced."
• "When it arrived 2 of the meals (beef Sunday lunch) was nowhere near the usual standard. Very fatty beef, cold mash & poor selection of vegetables."
• "The food is awful... The lamb was overcooked and the potatoes were nothing short of disgusting."
• "But the food both the Lamb and the Ox burger is not great."

Room Quality

Pros:

• "The room itself had a gorgeous 4 poster, with all the amenities you'd expect."
• "Room was absolutely massive with a sofa bed that was made up in arrival."
• "The room was clean bar a small bit of what looked like chocolate on the floor."
• "The room had a lovely view of the river which was raging due to storm isha but was spotlessly clean."
• "We had a large, spacious room and bathroom. Very clean."
• "Clean, spacious, and very quiet room. Comfy bed."
• "Our room was fab, so spacious and the staff couldn't have been nicer."

Cons:

• "Small room, very small bed, very small bath."
• "Our room was dated and many broken features."
• "Decent sized room (in the stables building) but the windows didn’t let in much light and the room lighting was dim making the whole room feel very murky."
• "Unfortunately the rooms are not at the hotel you have to walk outside down the road then down another road to get to the hotel rooms."
• "Mold in bathroom and rusting bracket on shower wall."
• "Not very clean hairs and dust in the bed don't think the sheets had even been changed from previous people."
• "The room is very dated hasn't been updated for decades."

Location & Amenities

Pros:

• "It's a lovely place to use as a base for exploring Snowdonia."
• "Great hotel in the middle of this small town, close to all attractions."
• "There is plenty of parking and there are electric car charging points."
• "The location is perfect just over the road is where the trails for walking and mountain biking start."
• "It’s in a perfect spot with everything you need close by, whilst also being in a beautiful getaway spot."
• "The hotel was in a perfect location in the centre of Betws-y-coed, so many walks and lovely shops."
• "It is situated in the village of Betws-Y-Coed which is a beautiful Welsh village."

Cons:

• "Parking in that area is limited and car parks small so bare that in mind."
• "The only issue is that the good rooms face out towards the front/river so, if it's hot, you will have the windows open and so spend the night listening to the squeaks and shouts of drinkers leaving the outside bar area next door."
• "Even allowing for Covid asking people to form a queue outside the premises to wait for a table is unacceptable, rude and embarrassing."
• "No secondary glazing so road noise evident through the night and early morning."
• "Very noisy at night during the garbage duty and in the morning while deliveries are made."
• "Only think that might put you off is the queue to get a table."
• "Overpriced run downed room in the center of town."