The West Gate Reviews Summary

Staff Service

Pros:

• "Amazingly friendly staff (chatty, smiley and great at telling you about all drinks available)."
• "Two staff on an extremely busy day they did their absolute best congratulations are needed."
• "Nice helpful staff."
• "Staff friendly, although some confusion with our food, lots of walkie talkie chat, and so took a long time coming, however was very tasty on arrival."
• "The staff were polite, amazing service, and everyone that attended thoroughly enjoyed it."
• "Really friendly and helpful staff."
• "The staff were very kind and helpful."

Cons:

• "It was a Thursday, 20 of us staggered into here approx 21:00 and were greeted with a few grunts and 'how dare you come here this late' look."
• "Unfriendly and unhelpful female server, who was unapologetic about poor service and poor quality food."
• "Served by a young bartender who was entirely incompetent."
• "Staff were pleasant but incompetent."
• "Service was poor at very best, staff had no right to be in the hospitality industry."
• "Would have put no stars if able! Went for eats/drinks with my sister and we were totally ignored."
• "Bar staff - looked to be understaffed as we had to wait for pints to be poured."

Food Quality

Pros:

• "I introduced my American friend to British gammon and eggs - they nailed it."
• "The food was great -- especially those olives."
• "Food and drinks were spot on."
• "Food came quickly after ordering and was all cooked perfectly."
• "Food came out quickly and was delicious!"
• "The chefs Alfie and Tahvo produced very good meals, i went for a burger & a chicken strip tray."
• "Great pub in the centre of Bath. Our table went for the fish and chips and the Hunters Chicken and none of us could fault anything."

Cons:

• "Poor food, Steak chiabata was small and not worth the £9 as came without chips or salad and half the size of previous visits."
• "Menu looked promising but the food was disappointing."
• "The fish was rubbery batter thick and over cooked"
• "Food (burgers) took a while to arrive and was barely warm."
• "The mash is like Smash that was made 12 hours before. Cold and stodgy mess."
• "The West Gate USED to be a brilliant pub with great food and service. Now a Greene King, the food is poor quality, overpriced and cold."
• "The worst ££ paid ever on food. Overpriced and the worst food, chicken burnt out and the tiniest piece of meat I have ever been served."

Ambiance and Decor

Pros:

• "An amazing place to be, very chilled and warm."
• "Stumbled across this lovely bar whilst on a day trip to meet friends. What a great find! It has a really nice, relaxed bar vibe."
• "Such a brilliant pub...the atmosphere was absolutely brilliant."
• "Lovely pub with nice staff and great for watching sport."
• "Lovely place, really good management in this place really cleaned this place up it is the best its been in a few years"
• "Good, cosy atmosphere."
• "Nice and cosy with a nice cosy atmosphere."

Cons:

• "The building could also use some updating, as it feels a bit tired and in need of some renovations."
• "Pub itself was decent, but grossly inaccessible."
• "It's like an airport lounge..very expensive..tourists are the customers"
• "The lights were so bright we could barely see each other."
• "This was the in house bar in the Apex hotel Bath, quite small for the amount of people using it and the actual seating more like student computer lounge."
• "The place is quite nice"
• "A normal pub, but the prices are atrocious."

Facilities and Cleanliness

Pros:

• "A fantastic meal, loads of hand gels, queuing system to enter"
• "staff wore visors, traffic light system in toilets, staff sanitizing everywhere people sat before seating"
• "The bar is always looking clean and shiny"
• "Popped in for a couple drinks and to watch the football and felt the need to leave a review, especially in times like this it is so important to feel safe and The Westgate was very clean and inviting."
• "The building is beautiful, very clean & nicely decorated."
• "They treated us very well and allowed our small pup to come in (very dog friendly)."
• "This is a cool place. It's wide, there is a lot of space, the background music is not annoying, played at a reasonable volume."

Cons:

• "Only one of the 4 toilets were in use, no female toilets were open and there was no mention to that."
• "There were no locks on the bathroom doors."
• "servise was awful the toilet was not clean and unstable locks"
• "Food took almost an hour to arrive, the side salad was a tiny, squished up clump of spinach."
• "roasties tasted like they were from Iceland, portion was like a school meal"
• "Potentially a really nice bar, it does have a really good happy hour deal if your after some cheap drinks. Although when I was there I think some people enjoyed it a bit too much as I'm told reliability somebody had redecorated the ladies with vomit."
• "Our first time visiting Bath and this pub seemed like a lively choice, they followed all the COVID rules and gave us a run down upon arrival of what to expect. Unfortunately it was down hill from there when the waitress dropped two champagne flutes on our table which shattered all over us."