The Fat Badger Reviews Summary

Customer Service

Pros:

• "Staff were excellent and couldn’t have been more friendly and attentive!"
• "I will mention young Luke who served us, what a lovely chap."
• "Very efficient service and cheerful staff."
• "The staff are very friendly and welcoming and the service is excellent."
• "Staff are very friendly polite and professional."
• "The staff couldn't have been more helpful and friendly."
• "The staff were very welcoming and helpful and the decor is lovely."

Cons:

• "I asked for another Manager to call me on the Monday as I did not wish to speak to the Restaurant Manager further about this - no call received."
• "The behaviour and attitude of some of the serving staff were little short of appalling."
• "No mid service questions or checking up to see how things are if we needed anything."
• "Shame we were not asked if we would like any sauces with our meal and it took an age for the starter plates to be cleared away."
• "Appalling customer service."
• "The main disappointment was the service."
• "Let down a little by the service (professional but not warm and twice ordered something that didn't come)."

Food Quality

Pros:

• "Food was cooked beautifully, the chips were sssooo good."
• "Everything was just great. The mouth-watering food, the cozy, fire-crackling atmosphere, great customer service."
• "The Sunday lunch was very plentiful with a good choice."
• "Food was excellent (for the price we paid)."
• "The food was excellent Sunday roast up there with the best I've had."
• "The roast beef and nut roast were both excellent and the sticky toffee pudding was great too."
• "The food we DID have was beautiful."

Cons:

• "Dirty. Lots of broken glass behind the bar. The floor is always sticky."
• "Was it worth £50.30 (for a takeaway) probably not."
• "The downside were the roast potatoes which were tasteless and not crispy."
• "Not your average pub menu... The food was very well presented but a little on the cold side."
• "Some portions seemed the small and fancy type."
• "Dry breaded chicken sold under 'ultimate chicken Kiev'. I gave that to my dog!"
• "One starter had clearly been frozen as it was sitting in water, all the mains were either overcooked or dry with no flavour."

Atmosphere & Decor

Pros:

• "Classy! Enjoyed the cocktails and a huge selection of gins, the booths were spacious for 6 people and service was quick."
• "The atmosphere is cosy yet debonair."
• "It may just be a Christmas thing, but we really liked the feel of the place."
• "The restaurant was lovely, with very attractive table settings, a reasonable space between diners."
• "The hidden beer garden out the back is the best I've seen in York."
• "The ambience was perfect: warm and inviting."
• "A great, stylish bar in one of the nicest parts of Harrogate. Great atmosphere too."

Cons:

• "Also the booth we sat in had dirty walls."
• "We got seated in the shade after booking weeks in advance and the heaters weren't working, was just unpleasant!"
• "Took 30 minutes to be acknowledged, dirty tables, wayyyy too hot inside."
• "General ambience (sat us by an open window/radiator and the spot turned out to be too cold/draughty with the window open and a little too warm when closed)."
• "We sat inside which was a bit dark, needed a torch to read the menu."
• "During the evening we endured a rowdy group who were so loud it was impossible to hear one another."
• "Very disappointing, booked ages ago asked if we could reserve a table away from road."