Premier Laser & Skin Soho Clinic Reviews Summary

Treatment Results and Effectiveness

Pros:

• "The results are amazing."
• "After the first session I saw instant and significant results."
• "I've seen such a huge difference!"
• "Even after the first session I saw a huge improvement but will be doing a course of six to ensure it lasts."
• "Very pleased with results so far, and so pleased with the service."
• "It's been over a year now since I finished my 8 sessions of laser hair treatment with London Premier and there almost no hair seen at all."
• "After the first treatment I could already see how better it would look."
• "The results have been amazing! I will be a patient of Rubina always."
• "The results have been amazing."
• "I am only 3 sessions into my treatment and have noticed a huge difference."
• "My age spots and sun damage pigmentation has completely gone!!"

Cons:

• "My bikini area is a bit more stubborn but I could see huge improvements after the first session anyway."
• "Before I tried a course of laser hair elsewhere with a rolling-type head and it only lasted 18 months."
• "My first two laser treatments here did not show great results."
• "I went for a burn and injury scars treatment with this clinic and ended up with worse scars than I began with."

Staff Professionalism and Expertise

Pros:

• "Maria is kind, patient and takes time to listen and understand your concerns."
• "Magda is fantastic—professional, knows her stuff, works efficiently and is highly knowledgeable."
• "Naomi was excellent! She made me feel really comfortable, explained the whole procedure and she definitely knows what she's doing."
• "Karolina at reception is so polite and professional, and always helpful with scheduling/rescheduling."
• "Saba is knowledgable, experienced and honest so I immediately decided to go ahead with the treatment."
• "Rubina is the technician who did my sessions she so caring and helpful and she would listen to all your inquiries and give you advises."
• "I have been having tattoo removal treatment with Rubi over the last several months and need to say I couldn’t be happier with my results."
• "What great experience I had in this clinic in soho very professional service and great experience."
• "I would particularly recommend Firouzeh, one of the most friendly, gentle and funny person who did my treatment throughout my time there!"
• "If any of you guys go for laser hair removal, ask for ALEX! She's literally the best around."
• "Absolutely lovely lady Firouzeh ❤ Very detailed and concentrated to her job."

Cons:

• "Left me thinking to leave this branch because of how she assisted me... She was asking about my economies."
• "The practitioner didn't seem sure about what she was doing. It looked to me like she wasn't really experienced on Tatto removals."
• "They seemed to have lost how many treatments I had remaining, quoting I had less than I actually did."
• "Alex tried to sell me more treatments and expensive products."
• "Far from being apologetic, the clinic (Swaran/receptionist) were absolutely defiant and remained inflexible."

Customer Service Experience

Pros:

• "The staff to be ever so kind and flexible with my needs."
• "Everyone at this clinic is really welcoming and friendly."
• "Very friendly staff and organised environment."
• "They are always ready to help."
• "Karolina the receptionist she is amazing and very keen to help."
• "Many thanks to the lovely FOH Malwina & karolina who made everything so smooth when booking."
• "I would like to recommend Saba to other people who what to do treatments in here."
• "I was welcomed by the receptionist, who offered me a drink and explained the process of the consultation which automatically put me at ease."
• "Lovely clinic! I have been going to Premier Laser Soho and staff are friendly and the service has been excellent from Maria."
• "Thanks to Karolina & Rubina for taking care of me and all my treatments!"

Cons:

• "The clinic cancelled my appointment via email, and I didn't check my email that day so I showed up."
• "I had some trouble with booking appointments as they are so busy and booked up."
• "When I complained about the missed results I expected, the manager didn't really do anything about it."
• "They took money out of my account without my permission for a no show even though I had cancelled the appointment."
• "They were very pushy when it came to selling packages and products."

Facility and Cleanliness

Pros:

• "The clinic is always spotless."
• "Such a lovely, clean, and well-presented clinic."
• "London Premier Laser Soho branch is a very clean and neat clinic."
• "The premises are always immaculate."
• "Really clean and nice environment."
• "Their clinic is always pristine."
• "Very clean facilities and a calm atmosphere."

Cons:

• "The only downside is that the rooms are quite small."
• "Once, the room seemed a bit rushed and not fully set up for my treatment."
• "The layout of the clinic is a bit awkward to navigate, especially if it's your first time visiting."

Value for Money

Pros:

• "The prices are also great compared to other places."
• "They often have deals which makes it more affordable."
• "Good value for money with the results I am getting."
• "The cost is very competitive, especially for the location and quality of service."
• "Considering the quality of the treatment, I found the pricing reasonable."

Cons:

• "It's a bit pricey but then again it's in a prime location so what can you expect."
• "The only thing is the price... a little bit expensive but I guess it’s the price for good service."
• "I felt like I paid a lot and did not see the results promised."
• "The treatments are quite expensive compared to some other clinics."
• "Expensive and not very effective - felt like a waste of money."