Rough Hand Made Reviews Summary

Quality of Pastries

Pros:

• "The croissants were incredible, the best I have ever had!"
• "The chocolate croissants were massive and it was still warm from being freshly baked that morning."
• "The Dulce de Leche croissant was delicious."
• "The blueberry and cream cheese pastry was so gooey and buttery."
• "Everything here is so fresh and delicious whether you opt for sweet or savoury treats."
• "The best pitta bread we have ever tasted they are like little soft pillows of delishisness."
• "Awesome little bakery that makes products fresh every day then gives away anything that is left at the end of the day to charity."
• "The best pastries and croissants ANYWHERE in the North West."

Cons:

• "The croissants didn't look all that great and were too doughy for our taste."
• "Waited 40min in line for fresh blueberry and cream cheese pastry and a latte. Massive pastry but underwhelming flavor."
• "Confused by all the amazing reviews tbh. The croissant looked good but was bready and lacked flavour."
• "The puff crust for the croissant is a bit strange though as the inside feels more like brioche and lacks of crunchyness."

Customer Service

Pros:

• "The staff are lovely and service was fast and efficient."
• "Staff at the till on 26/07/23 at around 2pm need some training on being professional and how to provide good customer service…"
• "The staff is lovely and professional."
• "We had interactions with a couple of the staff and found them to be very friendly."

Cons:

• "The only slight negative I could find is that the staff could maybe be a little friendlier."
• "Customer service can be a little hit or miss. A few employees can be really grumpy and rude, seems like they hate dealing with people."
• "Meh, came in a few weeks ago and the staff member I dealt with was horrendous."
• "Dreadful conduct and unprofessional attitude of employee at noon 3/4/23."

Coffee and Hot Drinks

Pros:

• "Also fabulous coffee and artisan sandwiches."
• "The hot chocolate was wonderful. Maybe not for someone with not quite a sweet tooth as my wife couldn’t drink all of it."
• "Coffee was great and the pastries are to die for, some of the Croissant are the size of a child's head!!!!"
• "One of the best hot chocolates I've had in a long time - the 'hot velvet chocolate'."

Cons:

• "I also got a flat white. It was in quite a large cup which surprised me as I get a flat white for the kick of 2 shots and less milk than a latte. Unfortunately it was milky and no coffee kick."
• "Flat white was just a decent coffee with milk; no microfoam, just milk mixed in."
• "Lavazza coffee has got to be the most atrocious thing anywhere ever. Why they offer that alongside tempting looking baked goods I have no idea."

Ambiance and Location

Pros:

• "Pleasant atmosphere, great decor, visibly active bakers."
• "Upon entering you are greeted by a large open kitchen seeing the bakers at work."
• "The vibe of store are really lovely, everything is fresh and delicious as expect, you could see the staff making bread in open kitchen."
• "Fantastic pastries. Rough Hand Made is located at the Albert Docks, roughly 15-20 minutes from Lime Street Station by foot."

Cons:

• "The seating is also really uncomfortable with tiny stalls for tables you have to hunch over to eat."
• "Had a queuing system in place but the staff are very slow to serve, we were in the queue for 15 mins."