Discover Children's Story Centre Reviews Summary

Facilities & Accessibility

Pros:

• "Facilities are available for everything needed for parents - lifts/lockers/baby change/kids toilets/cafe/helpful staff - who interact with the children too."
• "They have lockers and a nice spacious garden with frames and a tree house to play in."
• "Great toilet facilities."
• "Lockers and buggy parks are provided which makes it a lot easier for any parent/carer."
• "There are lifts for accessibility, family toilets, a buggy park, lockers, and of course coffee and cake to make sure everything you need is under one roof."
• "Good parking for the buggies while you are in the centre."
• "The lockers and facilities are very good disability friendly with lifts slopes and automatic doors."

Cons:

• "Parking can be an issue, there is a Morrisons car park but a bit of a walk, but can pay and display for various hours."
• "Only downside is that parking can be expensive."
• "The only downside is lack of parking but I appreciate it’s a very busy area."
• "Toilets and changing area for children needs to be cleaned more regularly."
• "Unfortunately the place needs some TLC, the taps in the downstairs toilet pour water over the counter and everything is a bit grubby."
• "Sanitary bins over flowing in the toilet."
• "The cafe was very dirty."

Staff & Service

Pros:

• "Cafe staff are really kind and helpful."
• "The staff were extremely friendly and very attentive."
• "The staff doing the stories and free stories are engaging and fun."
• "The staff at the reception was very helpful and curtious."
• "The staff are very friendly and helpful."
• "Staff are completely friendly and well known what are they doing."
• "The staff were amazing; very helpful to us and other visitors, friendly and also engaged with the children in a fun way."

Cons:

• "The lady on reception was rude."
• "Great place, rude judgemental staff who will be commenting on what your child is wearing and passively aggressively criticising your parenting."
• "The lady at the reception wasn’t helpful either, felt a bit rude."
• "The man in charge asked us to leave the building as if we were breaking the law by exceeding 2 hour allowance in his story center."
• "Also, some staff were not very helpful or kid friendly."
• "It is a real shame that such a wonderfully decorated, engaging and stimulating story center has such a diabolically poor customer service and unpleasant staff."
• "The front-desk staff were very nice, the rest were grumpy."

Value & Pricing

Pros:

• "Very reasonable entry £6.50 or £8.00 with live story telling, makes it very worthwhile to visit."
• "The price is really reasonable for children."
• "I think it’s brilliantly priced for London and my kids could easily spend the whole day here letting their imaginations run wild, making it fantastic value for money."
• "Cost me about £25 for this adults and child which I think was fair."
• "The extra activities are typically good value."
• "You have to pay for child+ adults which makes it expensive for regular visits, hence the 4 star."
• "The core attraction remains good, although pricy unless there is a special exhibition."

Cons:

• "Price is expensive."
• "Costing £21 for a 2yo and two adults is expensive for what you get."
• "For what you pay I think it’s a little overpriced."
• "It's expensive for what it is, as I paid £15 just to go inside."
• "I do feel it's expensive for what it is. It's around £15 just to come in and use the play areas."
• "The rest is nice for kids, but all decor and no staff around, so veeeery overpriced."
• "We paid 25 quid and more than half of the areas were closed for a school visit."

Cleanliness & Maintenance

Pros:

• "The centre was cleaned after every session by onsite cleaners."
• "Everywhere was very clean."
• "So much to do, staff were brilliant, whole place is really clean."
• "The children all had a great time playing and exploring and enjoying their new adventures, creating and being very imaginative."
• "Absolutely loved it. My daughter is 16 months and this place was just perfect for her."
• "This place is really amazing with lots for children to discover."
• "They offer unique and immersive experiences that kids absolutely adore."