Address: 383-387 High St, London, E15 4QZ, United Kingdom
Phone: +442085365555
Rating: 4.4
based on 358 reviews.
Facilities & Accessibility
Pros:
"Facilities are available for everything needed for parents - lifts/lockers/baby change/kids toilets/cafe/helpful staff - who interact with the children too."
"They have lockers and a nice spacious garden with frames and a tree house to play in."
"Great toilet facilities."
"Lockers and buggy parks are provided which makes it a lot easier for any parent/carer."
"There are lifts for accessibility, family toilets, a buggy park, lockers, and of course coffee and cake to make sure everything you need is under one roof."
"Good parking for the buggies while you are in the centre."
"The lockers and facilities are very good disability friendly with lifts slopes and automatic doors."
Cons:
"Parking can be an issue, there is a Morrisons car park but a bit of a walk, but can pay and display for various hours."
"Only downside is that parking can be expensive."
"The only downside is lack of parking but I appreciate it’s a very busy area."
"Toilets and changing area for children needs to be cleaned more regularly."
"Unfortunately the place needs some TLC, the taps in the downstairs toilet pour water over the counter and everything is a bit grubby."
"Sanitary bins over flowing in the toilet."
"The cafe was very dirty."
Staff & Service
Pros:
"Cafe staff are really kind and helpful."
"The staff were extremely friendly and very attentive."
"The staff doing the stories and free stories are engaging and fun."
"The staff at the reception was very helpful and curtious."
"The staff are very friendly and helpful."
"Staff are completely friendly and well known what are they doing."
"The staff were amazing; very helpful to us and other visitors, friendly and also engaged with the children in a fun way."
Cons:
"The lady on reception was rude."
"Great place, rude judgemental staff who will be commenting on what your child is wearing and passively aggressively criticising your parenting."
"The lady at the reception wasn’t helpful either, felt a bit rude."
"The man in charge asked us to leave the building as if we were breaking the law by exceeding 2 hour allowance in his story center."
"Also, some staff were not very helpful or kid friendly."
"It is a real shame that such a wonderfully decorated, engaging and stimulating story center has such a diabolically poor customer service and unpleasant staff."
"The front-desk staff were very nice, the rest were grumpy."
Value & Pricing
Pros:
"Very reasonable entry £6.50 or £8.00 with live story telling, makes it very worthwhile to visit."
"The price is really reasonable for children."
"I think it’s brilliantly priced for London and my kids could easily spend the whole day here letting their imaginations run wild, making it fantastic value for money."
"Cost me about £25 for this adults and child which I think was fair."
"The extra activities are typically good value."
"You have to pay for child+ adults which makes it expensive for regular visits, hence the 4 star."
"The core attraction remains good, although pricy unless there is a special exhibition."
Cons:
"Price is expensive."
"Costing £21 for a 2yo and two adults is expensive for what you get."
"For what you pay I think it’s a little overpriced."
"It's expensive for what it is, as I paid £15 just to go inside."
"I do feel it's expensive for what it is. It's around £15 just to come in and use the play areas."
"The rest is nice for kids, but all decor and no staff around, so veeeery overpriced."
"We paid 25 quid and more than half of the areas were closed for a school visit."
Cleanliness & Maintenance
Pros:
"The centre was cleaned after every session by onsite cleaners."
"Everywhere was very clean."
"So much to do, staff were brilliant, whole place is really clean."
"The children all had a great time playing and exploring and enjoying their new adventures, creating and being very imaginative."
"Absolutely loved it. My daughter is 16 months and this place was just perfect for her."
"This place is really amazing with lots for children to discover."
"They offer unique and immersive experiences that kids absolutely adore."