Nando's Croydon - Valley Leisure Park Reviews Summary

Customer Service

Pros:

• "I was so happy with services provided by Olivia. She is such a friendly and helpful lady."
• "The staff here made me very welcome and did everything right."
• "Been there few times, lovely staff, everyone smiling and ready to help."
• "Nice atmosphere, staff usually friendly and greet customers with a smile."
• "Very friendly staff they are very helpful."
• "Our food comes very fast and staff are polite, excellent and extremely professional."
• "Staff were friendly."

Cons:

• "English is terrible and they are rudee. Terrible."
• "Staff are extremely rude is I went there today waiting for a table."
• "The drinks machine broke and staff didn't seem to care."
• "Ridiculous waiting time. Front of the staff is really rude."
• "The member of staff at the front door seemed to lack interpersonal/customer service skills."
• "The guy at the door sorting out table bookings has a real bad attitude."
• "Staff are rude and poor service."

Food Quality

Pros:

• "The food came quicker than we expected, was good."
• "The chicken was tender and flavourful. I loved the hummus with the piri piri sauce."
• "Food was good."
• "Food tasty."
• "The sauces are all amazing with a delicious pop of spice to them, the chicken they serve is the best."
• "Food was fantastic, I collected a takeaway of the sunset burger and peri salted chips, the service was prompt and the food was sensational."
• "The food is 10/10 every time here, I'd recommend the new garlic bbq."

Cons:

• "Wanted to get a delivery. But last time the chicken had no sauce, in the box it was just covered in water no flavour."
• "Food was good although half the menu was out of stock."
• "Once you’ve being seated, the service is slow and the food is really small portions, compared to other Nando’s."
• "Too expensive, small portions."
• "The food was awful and so disgusting. So disappointed that the chicken was so dry and tasteless."
• "The salad was old."
• "The chicken here was a little bit undercooked and was a bit dry inside due to the chicken being frozen beforehand."

Atmosphere & Cleanliness

Pros:

• "Nice atmosphere, staff usually friendly and greet customers with a smile."
• "There is always a great atmosphere here."
• "In terms of the atmosphere it had its own unique ambience which I really liked."
• "The atmosphere was cozy and inviting which was really nice as well."
• "Great chicken. Affordable prices. Cosy atmosphere."
• "A great restaurant to go to after the cinema."
• "Had a great meal here this evening, great atmosphere!"

Cons:

• "It is located in a luxury place but will not feel comfort inside the resturant, the seats and disks needs deep washing."
• "The temperature was absolutely unbearable and that's definately not suitable for many ppl with health issues."
• "The tables are placed very close to one another giving you no privacy while dining."
• "Too over priced for a rowdy noisy environment with mediocre food."
• "Busy and packed with customers hanging around leaning all over the place including around customers tables which was off putting as we were right near the front desk."
• "The only downside to the evening was it gets a bit crowded thus it got a bit noisy."
• "Stupid waiting system please allow pre-booking. Security staff, can act like bullies sometimes and treat people with disrespect just because they’re waiting for the slow seating service."

Management & Staff Conduct

Pros:

• "Manager was great."
• "I really want to thank the staff for their kindness and patience."
• "Staff are absolutely brilliant - so friendly, welcoming and accommodating."
• "Super accommodating and friendly staff, very helpful with anything required."
• "Staff were very helpful and service was speedy even though it was very busy."
• "I cannot express how nice and friendly the staff was while being served."
• "This is a lovely branch of Nados - consistent food, place itself is nice and fresh and very clean."

Cons:

• "Patrick has given high priority to white customers, welcome them in a nice way and all Asians customers with no smile, no welcoming attitude."
• "CLEARLY TOLD MANAGER ALESSA (?) THAT MY DAUGHTER IS ALLERGIC TO MILK AND EGG! She did not declare this on my order!"
• "Staff Really required to learn a bit more professionalism."
• "Extremely non-professional attitude, look like being racist according to his dealing."
• "Quality and customer service has gone down. Their was a time staff was polite but now you can tell that they just doing a job and nothing else."
• "3 stars because a Nandos manager doing a 1-1 with junior staff was not nice to hear while eating, as the manager sounded quite rude to the junior staff during their meeting."
• "The worst experience I've ever had in any Nandos! Been going to Nandos for over 20 years now and this is the only time I've felt truly disgusted with the treatment we had."

Service Efficiency

Pros:

• "The food came quicker than we expected, was good."
• "Food was pleasant and arrived quickly after ordering."
• "Despite the intial wait for a table, which wasn't unpleasant because it was the estimated time, the food was of a good quality and came very promptly."
• "Food is fresh hot and arrives quickly too the table."
• "The food came quickly. It was very nice."
• "Food arrived quick."
• "We ate here recently on a Saturday, very busy but managed to get a table within 10 minutes."

Cons:

• "We have waited for around 2 hours."
• "They always say closing at 10 pm.. no orders taking even official closing time is 11 pm ... It looks disgusting that you are in there @ 2159 hrs..."
• "Took ages to be offered a table."
• "Shockingly slow wait times."
• "Store ran out of ice on the most hottest day of the month."
• "This Nandos restaurant is always super busy and crowded. The waiting time on average is usually 30-40 minutes!"
• "Service was incredibly slow was waiting 1 hour to be served our food."