Welcome Break Gordano Services M5 Reviews Summary

Car Park

Pros:

• "Decent all round, plenty of time room to park and decent capacity to serve food and buy snacks for the journey."
• "Lots of parking."
• "Access from both North and South bound carriageways."
• "Large, free car park which is never full."
• "The parking is huge with plenty of space also for everyone to park and counts with chargers for electric cars."
• "Parking was easy loads of spaces, there is wheelchair access and parking here."
• "Very large car park, enough space to walk your pooch."

Cons:

• "Queue all the way in because half of the car park is coned off for nothing."
• "It's a miserable experience. Parking is messy."
• "The car park was mayhem, and covered with litter."
• "Awful experience. Queues to get in despite plenty of parking spaces."
• "The actual service station itself is fine but the car park is the worst car park I’ve ever experienced."
• "The car park is far too small and extremely inconvenient."
• "The parking here is dreadful. Bizarre parking management left a massive area empty near to the main building and meant difficulty in finding a space."

Food and Drink Outlets

Pros:

• "The food is delicious, the portion size very generous and the staff polite and friendly."
• "A great motorway services pitstop for toilets, food and drinks all here!"
• "Grabbed a great Cornish pasty from the van outside before setting off on long journey."
• "The Starbucks was great and certainly geared up for these covid times and it was extremely laid out well."
• "Quick stop for lunch, we enjoyed the toasted sandwiches, coffee and cake."
• "Good selection of food and drinks and place seems to be well kept."
• "A good few options to choose from for food; Burger King, KFC, Subway, and an Asian Fusion Noodle bar."

Cons:

• "We had our subs toasted, but you wouldn't know as they were still like bread and cold, the cheese hadn't melted at all!"
• "The most expensive coffee and fuel I've experienced in ages."
• "The staff at Subway refused to top up the baby’s cup with water saying it wasn’t filtered."
• "The Harry Ramsdens breakfast is by far the worst I have ever had in my life."
• "Service at the food stores was slow and not especially friendly. The tables were sticky and not pleasant to use. Toilets were a bit nasty too."
• "Expensive experience at kentucky, 17£ for a meal for the teenager."
• "Queues for food were very long and service very slow."

Toilet Facilities

Pros:

• "The newly refurbished toilets are lovely, clean and modern!"
• "Toilets always immaculate."
• "Toilets were clean and there was no queue."
• "The disabled toilet was one of the best I'd ever been in."
• "Toilets have just had a refurb and they're very nice."
• "The toilets and other facilities are very clean and there are plenty of different outlets for food and drink to pick from."
• "The bathrooms are very nice and always kept clean."

Cons:

• "Toilets are dirty and smelly."
• "Showers are a disgrace, hair and grease blocking waste, mold growing all over the place."
• "Dirty, toilets smell of urine."
• "The toilets were smashed up and stank."
• "Not a very clean place, having the toilets bad smelling of open drain."
• "Vile toilets, always stink."
• "The toilets were clean but smelled awful, like very stale."

Customer Service

Pros:

• "The staff at the food places were quick and efficient."
• "The staff were very helpful and the facilities were fine."
• "Nice and helpful workers in WH.SMITH store."
• "Fantastic customer service in the KFC section."
• "Staff were polite and apologetic due to the queue."
• "Friendly and pleasant staff at Waitrose, good selection of salads and pastas."
• "Table staff are attentive and polite, always making sure we have clean tables."

Cons:

• "The service from the staff member in the WH Smith was awful too."
• "Poor communication about that from the staff."
• "Weirdo at Wh smith behind counter.. staring at me wordless as I'm buying ciders."
• "They didn't seem to have any urgency about them."
• "3 staff on that day and all they wanted to do was chat."
• "One member of staff hiding, the other two were slow and didn't care."
• "Service at the food stores was slow and not especially friendly."