Abbott's Security Alarms & CCTV Reviews Summary

Quality of Service

Pros:

• "Fantastic service from Paul at Abbotts Alarms from start to finish."
• "Had the pleasure of meeting Paul, who was a very nice, polite and very informative young man."
• "Paul the technician arrived on time, well presented & polite."
• "Engineer arrived on time, was polite and extremely helpful."
• "Both men arrived on time. They were neat, clean and very professional."
• "Calum came to repair and service our alarm, he was really friendly and did a brilliant job."
• "I'm impressed. Very pleasant on the phone. Was told how much the work would cost."
• "From begining to end Abbotts provided a superb service at a great price."

Cons:

• "The following Monday the alarm went off AGAIN. Phoned. Oh, different story. 'We are not smoke alarm engineers'."
• "Paul was a little late but we had a phone call to check that was ok, and he then arrived at rearranged time."
• "Had issues with initial cameras installed that kept going offline but Abbotts replaced the system."

Professionalism and Expertise

Pros:

• "Paul explained the workings of it to us with patience and in words that we could understand."
• "He was fully aware of the installation required but double checked just to make sure."
• "Shannon fitted two alarms at our property. He was very helpful, polite and left everything tidy afterwards."
• "Paul came to repair my existing alarm. He quickly identified the fault and repaired it and carried out upgrades."
• "Had a fault on the alarm at 2am with it chirping and could not stop it. Called and everything was explained on the phone, Paul arrived and stopped the noise quickly."
• "Time for our annual service to the alarm system and as usual prompt, reliable, professional and polite service."
• "The service offered by Abbotts is exceptional and second to none."
• "Having an old house alarm system, I was somewhat apprehensive whether or not I would be able to find a company to repair it."

Cons:

• "I was really pleased with the price (as Paul was able to use my existing wiring and some of the sensors)."

Customer Experience and Communication

Pros:

• "Very helpful throughout the whole process. We didn't know if we needed a new alarm or if ours could be salvaged."
• "Nicola, who was the first point of contact was extremely helpful, nothing was too much trouble."
• "Called them for a repair to a door sensor, I had already bought one but I couldn’t get the controller to connect!"
• "Prompt reply to request for alarm to be fitted. Installation was quick, tidy and professional."
• "I was very dubious of all the five star ratings and genuinely didn't expect them to live up to it, but they proved me wrong."
• "My mom had an attempted break in days before, and given she lives alone felt particularly vulnerable."
• "I received a visit to have a service on our alarm and our engineer was extremely helpful and talked us through how to use our alarm."
• "Just wanted to say had my yearly check the other day from yourselves. Paul arrived, nice to have continuity as he checked it last year."

Cons:

• "The control box for my cctv had stopped working. The engineer that came was on time, friendly and professional."
• "The engineers were considerate even bringing there own hoover to clear any mess that was made."