The Rum Kitchen Soho Reviews Summary

Food Quality

Pros:

• "The food was amazing. Nicoleta was an excellent server and helped guide us on what to eat."
• "Enjoyed the food and the cocktails. Food is tasty and exactly what I expected."
• "The dirty fries were packed with flavor."
• "Food was decent, burger was just nice and curried goat was good."
• "The jerk chicken is delicious, tender, juicy and just the right amount of char."
• "The food is really, really good, accompanied by drinks at the same standard."
• "The best thing ordered here was the plantain. It was sweet and fried to perfection."

Cons:

• "Jerk pork always tough to crack, really soft but unfortunately tasted of nothing."
• "Some of the food was quite burnt and tasteless."
• "Our food arrived and it was nowhere near hot enough."
• "Half the menu was missing because the fryer was broken."
• "The portion of the chicken in my burger is almost half the size of the bun."
• "The curry lacked flavour but did have spice."
• "The food was bland."

Service

Pros:

• "Though the food wasn’t what I expected, Vicente however was a fantastic waiter and made sure we had everything we needed."
• "Holly was amazing. Great service."
• "Jordan the manager was really nice as well and accommodating."
• "Service excellent 10/10, our waiter Chantelle could make a piece of toast exciting."
• "Sabrina gave me brilliant customer service and she was very polite and caring."
• "We had a wonderful evening, our waitress saffaire was the best server we'd had in a long time."
• "Silvana was an AMAZING serving and recommended my new favorite cocktail (Roasted Pineapple Daiquiri and Rude Boy)."

Cons:

• "Poor, poor service, food didn't come all at once."
• "Food arrived before drinks, and no plates and cutlery on the table- had to ask for that too."
• "We went for dinner at 6pm on a Monday. We waited 45 mins for drinks until we eventually cancelled the order."
• "The service here is truly awful. Booked a bottomless brunch. Dirty tables, dirty menus."
• "During my first visit to Rum Kitchen, the service from multiple waitresses disappointed me."
• "The staff were disorganised on the night and charged us twice which took weeks to get back."
• "Overall I was disappointed with the service provided at The Rum Kitchen, especially as we were served by the manager (Jordan)."

Ambiance

Pros:

• "They’re all friendly and they were even dancing to the music, which makes the ambiance even better."
• "The music was all vibes and the atmosphere was amazing."
• "First, the atmosphere is good with its loud music."
• "The atmosphere and food is AMAZING!!!!"
• "The vibe of the restaurant is spot on and transports me straight to the Caribbean."
• "The atmosphere was electric, good vibes & sweet reggae music playing in the background."
• "This spot is a VIBE! The atmosphere is fun the food was awesome and the service was great!"

Cons:

• "We found the music too loud for lunchtime and one of our party was hearing impaired and struggled."
• "The music is very loud and we couldn’t hear each other so take note if you’re looking for somewhere quieter and don’t like to shout."
• "It gets super crazy and noisy in the evenings so more of a lunch option for me."
• "The restaurant was too hot, too loud and the staff too busy."
• "The music was so loud you could barely hear the other person speak which was irritating when you're literally having to shout to have a conversation."
• "Not crazy about the atmosphere either because I don’t like loud places."
• "The restaurant was so so hot. Despite the windows open."

Drinks

Pros:

• "Loved this place!!! Visited on Saturday with my boyfriend and had great food and even better drinks."
• "Cocktails are strong, well the ones we had!"
• "Drinks are the best here and happy hour is even better with their 2 for 1 specials."
• "The drinks tasted nice a bit weak but Af sorted that out with no trouble."
• "Every drink I had (4 in total) were staff recommendations."
• "They also do 2 for 1 cocktails between 5 and 7."
• "Our drinks were amazing and strong."

Cons:

• "The rum punch was so weak - was there alcohol in this?"
• "Spicy friend wings were lacking the ‘spiciness’."
• "The cocktails were expensive and I didn't find them to be mind-blowing in any way and they felt watered down."
• "Service was horrendous - drinks took an hour to arrive despite us having to ask the bar staff twice."
• "Drinks took about 35 min."
• "The mango mojitos did not taste of mango."
• "This cocktail was just shy of £9 was so tiny. The value for money is lacking here."