Fitness First Reviews Summary

Value for Money

Pros:

• "Really good value for money too, you can’t go wrong."
• "Top class... and excellent monthly value for money in Central London."
• "Offers a solid value and friendly environment."
• "For London, it's a decent gym and this branch has all the basics you could want for a reasonable price if you're on a corporate plan."
• "Excellent value all around!"
• "Good prices as well for all the amenities and facility."
• "I think it’s one of the nicest gyms in London."

Cons:

• "Well I was expecting much more for the value of money."
• "When you are paying 1.1k plus a year compared to 350-400 for other gyms, a free towel doesn’t justify the extra 700 yearly difference."
• "Put simply: this is not an £85-a-month gym. It's far too busy."
• "Just awful and overpriced, paying £85 per month I can hardly attend any class as they all start at 18:00."
• "This is not worth the money."
• "I genuinely believe considering the competition, it is not worth the price point."
• "Oh I love this place, VERY OVER PRICED but it looks lovely, nice clean facilities and OCD Staff who keep this place in tip-top shape."

Facilities

Pros:

• "Spacious and well equipped gym."
• "Tottenham court road gym has good size room for cardio, classes, yoga and spin. There is a beautiful swimming pool, a sauna and steam room if you want to relax after a class or after work."
• "The best thing is the swimsuit drying machine and this is a small but very important point."
• "The equipment is great and will cater to mostly everyone."
• "All facilities are clean and in good working order."
• "The gym is clean, spacious and has a broad range of equipment."
• "A spacious, clean, well laid out Gym with a very decent variety of weight machines and areas for your own workouts."

Cons:

• "shower handle its broken, very cold water in swimming pool."
• "The swimming pool area and the pool itself (which isn't the best pool in the world, but hey ho) is FREEZING."
• "The steam room doesn't stay hot for long and it's really dirty (drain's clogged with chewing gum)."
• "The pool water and steam area are FILTHY!"
• "One lat machine that is broken for weeks and going by only leg raise machine that was out for over 2 months."
• "The gym and studios itself are great but the showers, pool and stream room have all seen better days, they are warn out, seem dirty and don’t smell great."
• "Steam room not functional. Gym area is so small it's impossible to follow your training program."

Customer Service

Pros:

• "Great team and great facilities! The staff have been amazing, especially Lucy and Elks in the sales team who have gone out of their way to make me feel really welcome."
• "The staff have been very helpful, kind and encouraging since I joined this gym specifically Tommy."
• "The staff at TCR are shoulders above any other gym I have attended. Welcoming, cheerful and enthusiastic!"
• "Always greeted by friendly and very helpful receptionists."
• "Friendly and helpful Staff especially Tommy."
• "The staff is also top notch with personal attention."
• "The facilities and staff are outstanding - special mention goes to Shay and Tino who are always super fun and helpful."

Cons:

• "Utterly disappointed at the way I was treated by the sales person and by the manager who did not even acknowledge the conduct of his sales team."
• "No one really seems to care and this is because of the management structure by all accounts."
• "I put one star because the customer service via email is terrible."
• "Staff attitude and membership attitude stinks here."
• "Terrible..think twice before signing a contract with fitnesses first you might receive fine without warning after cancelling membership even if you out of the contract... I received illegally a fine after three months."
• "From their responses it looked as though their customer service personnel was copying and pasting from their templates."
• "I’ve addressed this a lot via email to their manager, but I didn’t even get a response."