Britannia Inn Reviews Summary

Food Quality

Pros:

• "The food, which is the main point of the visit was spot on - we got everything we expected in good time and thoroughly enjoyed the experience."
• "The food was of an excellent standard good size helpings too, we both had fish, chips and peas and all for a reasonable price."
• "Probably the best fish and chips I've had to date."
• "Absolutely delicious food."
• "The best fish ans chips I have had in my life!! The chips were perfect: crispy on the outside and fluffy on the inside. The fish was melt in your mouth wonderful-ness!"
• "Found by chance while driving around the area and had some fantastic fish and chips - light crisp beer batter with most tasty cod, well cooked chips and a good portion of mushy peas."
• "Very good fish and chips, lovely fresh salad, large portions, gorgeous ice cream."

Cons:

• "Ignore the 4 star reviews please avoid this was the worst fish and chips ever."
• "The food is all frozen."
• "Fish is brought out in a strange chrysalis style batter very smooth this is not how BRITISH FISH AND CHIPS should look."
• "The fish was too expensive and oily, we couldn't eat the crust, seriously not worth the money."
• "After ordering a couple of burgers... we were presented with what I can only describe as a dried piece of cardboard in an awful looking white roll with a piece of lettuce."
• "Massive food portions but the food was possibly the worst quality out I've eaten."
• "The food was terrible and I'll tell you why... The chips were soggy, the peas were over cooked so much that they were loosing their colour."

Staff and Service

Pros:

• "A very welcoming pub with bar staff who couldn't have done anymore to help."
• "The Staff were very nice people."
• "Absolutely lovely staff, very polite and welcoming."
• "The day I visited was exceptionally busy but the staff were friendly, efficient and very accommodating."
• "Pleasant staff."
• "Staff very pleasant and hard working always enjoy our trips to the marsh's we will revisit again very soon."
• "The pleasant and efficient staff go out of their way to make you feel welcome."

Cons:

• "The staff were extremely unhelpful and showed no engagement in their work or care for customers."
• "This is the most unfriendly, overcharging pub that I and my pals have visited."
• "Different staff and different attitude, poor service, waiter didn't know what was on the menu and they had run out of several items, then overcharged us."
• "The staff were not very customer centric - it was very unclear what you were expected to do or where you were expected to go."
• "Staff were nice but pub not like it used to be..more like a run down restaurant."
• "Staff were trying to be helpful but seemed a bit overwhelmed and lacked enthusiasm."
• "Seriously bad service spoilt our day out."

Ambiance and Cleanliness

Pros:

• "Inside it does resemble a seaside cafe and it looks nice and bright and clean."
• "It really is a great little find and with a car park and a fair amount of capacity it is in my opinion worth a visit."
• "It’s a great location to sit and have a beer, especially in the sun."
• "Great little pub, we never visit Dungeness without popping in."
• "You'll get a friendly welcome as you walk into this pub."
• "This is the only Pub on the shingle beach and well worth the visit."
• "The place is wonderfully clean and welcoming."

Cons:

• "Just very odd, things like music on at the same time as the TV in the main bar, glasses are old and scratched."
• "Decided to try dessert asked for the menu and gosh it was filthy, utterly disgusting left straight away."
• "Sadly, though, the menus, wine list and pub mats were all stained with food and in terrible condition."
• "It used to have a lovely atmosphere, but it has lost that."
• "Avoid ordering tea, the tea bag had been left in to stew."
• "Looks like a lick of paint needed to the inside."
• "My main problem is the disgusting state of the menus."