McDonald's Reviews Summary

Staff and Service

Pros:

• "Good hygiene, and most of the staff was friendly."
• "Normally super tidy with decent service and tasty food."
• "On what looked to be a really busy bfast service this restaurant ran really smoothly!"
• "Another very well run immaculate latest technology Restaurant."
• "Ordered 3 meals and 2 happy meals was delivered very quickly."
• "Food was warm and good quality."
• "Staff seem to be doing a good job."

Cons:

• "The young team of staff will destroy the McDonald’s reputation (if they have one)."
• "One of the ladies was very rude when my friend asked to redeem a monopoly voucher he had."
• "I was greeted by some thug running around the drive-through begging for money."
• "Been to this Mc Donald franchise for breakfast, poor customer service, wrong attitude, the manager was rude."
• "The staff there are so rude most of them especially managers."
• "The night staff are a joke. They make you come inside to order, make you wait ages to order and then have no sense of hygiene."
• "Very upset and disgusted...awful customer service!!!"

Cleanliness

Pros:

• "The Restaurant was clean and tidy, and the store looked well maintained."
• "Not really into fast food restaurants but every now and then I tend to go on the dark side and have a cheeky burger or two. Apart from some annoying youngsters (rarely happens) this place can't be faulted, always clean and staff is very kind."
• "The place is spotlessly clean."
• "This McDonalds serve all the things you expect the average McDonald's to sell."
• "In the day time, they open upstairs seating which provides 200+ seats for paying customers."
• "The staff are always friendly and courteous and the place is spotlessly clean."
• "Very clean and well staffed."

Cons:

• "Tge place is dirty, staff are dirty, no gloves no hair cover - staff are touching their face and cloth and serving food."
• "The place is NEVER clean. If you look behind the till they floor is absolutely bogging."
• "Floor so slippy was like an ice rink. Ladies loo disgusting with blocked sink and water all over the floor."
• "Someone had smeared feces on the walls.....Will not be going back to this place again because its Absolutely vile."
• "Sat in today, bad atmosphere in there, floor really dirty, many tables uncleaned."
• "Absolutely disgusting restaurant, cold food, soaking wet tables, rubbish left everywhere, sticky floors."
• "The gents toilet had poo over the toilet, cubicle wall and no toilet roll."

Food Quality

Pros:

• "The burger patty itself is standard McDonald's quality. Everything else in it is pretty good."
• "Nice fries though."
• "Pretty good always fresh lettuce and food."
• "Food was fine."
• "Tried the McPlant for the first time and enjoyed it very much."
• "Food was served swiftly."
• "This is my favourite McDonalds and omg the loos are spotless which to me is a huge bonus!"

Cons:

• "This must be the worst McDonalds in all the land."
• "The big tasty looked like it had been thrown together."
• "I've been going to this McDonald's a long time and the service and quality of the food has definitely dropped."
• "The food in my wrap wasn’t wrapped, it was all open down one side with the chicken and salad falling out everywhere."
• "Food was freezing cold and tasted awful."
• "Chips are stale - dry, like cardboard, tasteless, and worst of all - cold."
• "Burger a bit pathetic lettuce looks as if it had better days."

Order Accuracy and Delivery

Pros:

• "Never messed up my order some other relatives yes. But can't complain."
• "Had a great experience in the new Llanishen branch the other day surprising how bad this is in comparison."
• "The order was mostly correct (a toy was included in the happy meal instead of a book, which is what we had chosen on the app)."
• "Good when they get my order correct, but unfortunately they mostly do not get it correct."
• "99p burgers are the bomb."
• "Handy location for some quick food if you're looking around the shops on Newport Road."
• "Absolutely Fantastic, me and my girlfriend went here when our child benefit went in. Must say the happy meal was gorgeous, we will definitely be back for our 2nd anniversary."

Cons:

• "Once again my order was not complete."
• "Don't know if it's a night's staff problem but you'll never get what you ordered, you'll customise a burger and pay extra for bacon or extra cheese etc and they'll complete disregard it and not add them to your burger."
• "Place is always busy, so expect a wait. Usually they forget something in the order."
• "Don't bother ordering delivery from here."
• "They 'forget' items every single time."
• "Please don't order from them for delivery they don't check the food before sending on delivery always something is missing."
• "Very very bad service. Went through drive-thru and half of order missing."

Management and Staff Behavior

Pros:

• "Well this review is based on helpfulness and friendliness of the staff, McDonald's is McDonald's and u can't beat a burger to get rid of a hangover."
• "Claire, the manager on mornings, is the nicest person you could hope to meet."
• "My server was a very nice young Welsh lady."
• "Only person who seems to care is Jo on lobby."
• "Smashing McDonalds on Newport Road in the Capital of Welshland was entirely satisfactory."
• "I had the double sausage and egg McMuffin with a hash brown and large coffee, which was delicious and filling and at a reasonable price."
• "Staff were very friendly and attentive."