Leaders Letting & Estate Agents Fallowfield Reviews Summary

Customer Service

Pros:

• "The leaders estate agents is very helpful and supportive."
• "Great staff who provide rapid response via email or phone."
• "All interactions I had with Andrew and the rest of the Leaders team were great."
• "After weeks of ongoing calls to leaders (both the branch and head office) today I finally received the deposits back from out student rental."
• "I would therefore not hesitate to recommend Leaders now to anyone."
• "Had a great experience with this whole office and Maintenance team."
• "The team at the office were so polite and accommodating and the opposite of the pushy sales stereotype you hear of."

Cons:

• "I moved out on 30th June, its now 11th August and I still do not have my deposit back - bunch of incompetent halfwits."
• "Still waiting for my deposit to be returned and haven't been able to get through to anyone in the office for the past 2 weeks."
• "They have tried to enter the property for viewings without our permission and 24 hours notice, as is the law."
• "The agent never showed, I had to call the office twice to find out where he was."
• "Have rung so many times, only to be told 'no one is available to talk to, and they will ring me back', but they will never ring back."
• "Absolutely dreadful customer service!"
• "They turned up on three separate occasions unannounced with people to view the property."

Property Management

Pros:

• "I'm am very impressed as when my property had a disasterous leak and they managed the process to have my property looking amazing."
• "Chloe is the best property manager I have had."
• "leaders themselves were excellent and very helpful with everything inc maintenance, replacing furniture."
• "They have excellent property management department and the contractors they use are reliable."
• "The Fallowfield branch has had new staff put in place and they are much better."
• "The management at Leaders Fallowfield listened carefully to our specific requirements."
• "We are very pleased with the service we received with 2 lovely ladies from leaders in fallow field."

Cons:

• "The countless things that needed repairing or replacing were mostly ignored."
• "The washing machine was broken when we moved in, and took 2 weeks before an engineer came out to see it."
• "We also had a pest infestation which resulted in a mouse running across my face."
• "Our shower never worked properly all year."
• "The back door had no working key for it."
• "There was a problem where water from the flat above leaked into our house and that took 8 months to fix."
• "The furniture from the previous tenant took 3 weeks to move out."

Communication

Pros:

• "Whenever, I called her for information she showed the right direction."
• "I really don't think we would have achieved the positive outcome that we did without their help."
• "Andrew was absolutely fantastic, he did two viewings with us and was very helpful and honest."
• "After weeks of emailing back and forth, on calling one day George answered the phone and i began explaining all the issues."
• "We highly recommended them for their high-quality service and personal approach."
• "I have had the MOST amazing experience with one of the Property Managers at Leaders Estate Agents in Fallowfield."
• "I would definitely recommend fallowfield branch to anyone looking to move."

Cons:

• "Leaders have had the cheek to charge £324 for replacing the toilet seat."
• "They promised a rent rebate and it never happened."
• "They passed our case to someone we could never find."
• "SCAMMERS... As a landlord you always have to complain and fight Leaders for any of your rights."
• "They refused to fix our heater till 3 months after us asking and refused to give us any compensation."
• "After moving out, they kept on giving us later and later dates as to when we would receive our deposit."
• "They refused to give me my final meter reading and as a result I lost circa £800."